Unified Communications Infrastructure

Hi,I am running 8.5.1 unity connection cluster and everything were operational well.After we have upgraded to 8.6.2, all voice ports are still registered and existing users voicemail are functional. The only issue is I could not import user from ccm ...

I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

I am trying to support a customer with the following issue:To forward our phones to an external phone, we use the CFWDall button on the Cisco phone and put in a full 11 digit number with a 9. 94089768473 We also have numbers that look like that in ou...

I currently get a list once a month of all users who no longer work for our company. As we roll out more VOIP installs the list grows and the old way of doing things needs to change. Currently I search one by one through CUCM and Unity to see if the ...

Hi, I added 3 UCCX 8.5 enhanced seat licences to our UCCX cluster and they uploaded correctly and were verified, but they do not show when I display the licenses. I have stopped and started the Licence and Resource Maanger service, but the license co...

i have one issue my CUCM is Hangk and i didnot login by web page. can any one tell how can i solve this problem.

Was curious - is anyone NOT experiencing issues with CUPC in one way shape or form? We implemented back in Sept. 2009 and through CUPC 7 and now 8 we've had tons of issues. The latest we have users report that CUPC randomly closes or causes performan...

We are currently logging call data using the Cisco Historical Reporting Tool version 5.0 (2.31). We are trying to find out how does the application calculate the Abadoned Rater(per hour). The fields in the report are Call Presented, Calls Handled, Ca...

I have a CME 8.0/CUE 8.5 system. The MOH works properly when you place a call on hold, but there is no MOH when the scripts either transfers to a voicemail box or performs an external transfer. Is there a way to correct that?

I've got a CUPS 8.6 install (upgraded from 8.0.x to 8.5.x to 8.6.1 currently) in a virtualized ESXi 4.1 environment.I'd like to get VMtools installed to ensure that I'm running it at the best performance possible, but it won't seem to install properl...

Hi,I have made dial plan change in one customer from 3 digits to 2.But there is an IVR with CTI ports with 3 digits and the first digit is overlapping with some 2 digits phones. So when you try to dial for example number 61 the CUCM is waiting for th...