Unified Communications Infrastructure

Hello,I would like to know how to configure a voice router in terms of translation rule and then option 150 .Please explain in details.Thanks in advance.

Customer says if they take a call and is in active and second call comes in they can't put first call on hold. thoughts on what is wrong

Hi,I have webex connect (ver 7.1.1) and Cisco Unified Integration for webex connect (CUCICONNECT ver 7.1.6) w/ CCM ver 8.6.1From the webex connect File --> Change my Preferences --> Unified Communications I configured the CUCICONNECT pointing to my T...

Hi!I've a CUCM 8.5.1 and CUPS 8.0.2. I'm a newbie to this thing. I did the configurations with reference from the book. The only problem I have right now is that I'm unable to make a phone call through the CUPC. CUPC is using 7.1. Is this a compatibi...

I have CUCIMOC up and working fairly well.  When using the deskphone I can drag contacts from lync to place calls both onnet and offnet, click to dial works as well as calling onnet and offnet from the dialpad.But if I switch to softphone mode I only...

Our company provides a queue line for incoming calls as well as a second DN.  The agent puts their queue line on "not ready" when making an outbound call either internal/external on the second DN.  If the agent queue line is called direct from intern...

I use Presence server (6.03/7.0 beta), CUCM 6.1 and MeetingPlace Express 2.0.2. How is it possible to prepare Contact list for new users of Personal Communicator? I want to avoid users to manually add 50 contacts by "Search" in LDAP. Where Presence ...

I have 2 questions regarding presence1. Is there a setting that allows me to transfer a call to a user even if their presence status is away.2. The presence status does not seem to update unless I log out of cubac and log back in. Any help would be g...

Is it possible to install attendance console server in the Windows server that is part of domain?Or does it only work on standand alone server?Does anybody have link to the documentation related to that?Thanks

Dear All,I need to configure Cisco Business Attendant Console in a multi site environment. The requirements are as follow:VoIP is currently deployed on 2 sites (Site A and Site B) with a centralized call manager on Site A.Requirements:The operator on...

We have a new Presence 8.5 Cluster with 2 nodes in high availibility.The problem is that people assigned to node 1 cannot see the status of or add contacts that are assigned to node 2. And vice versa.

Hello,we have installed a CUBAC 8.6.1.9 and we would like to migrate it to a CUEAC 8.6.1.9, on the same server.How can we make this operation?Moreover, how can we backup and restore the configuration of a CUxAC?TIA and regards.

Hello,we have installed a CUBAC and, after the initial 5 days of evaluation, we have activated the 60 days evaluation license.Now, we have had issues to obtain the permanent license, so it won't arrive before the expiration of the 60 days.Is there a ...