Unified Communications Infrastructure

Hello.  Thank you in advance for any pointers.  I have the following call routing issue:]On CM 8.6 dial Hunt Pilot 5000 from an internal IP Phone ==> Hunt Pilot 5000/Hunt List/Line Group ==> If not answered, goes to Unity User box 5000 (this flow is ...

Hi there,I’m trying to understand how the « Cisco Single VoiceMail Box » works.Based on SRND (scroll down), this functionality is available through Cisco Mobile Connect.Let me introduce my case :Company : (Cluster) : CUCM 8.5, Unity Cx 8.5, CUWL PRO ...

I have a unity connection server setup with users on 2 different partitions and search spaces.  If I setup a user to be able to send broadcast messages out and they belong to one partition/search space will that broadcast message go out to everyone o...

I wrote a book on how to deploying Cisco Unified Presence (CUPS) with CUPC/MOC/Exchange/CUCM/Unity, etc.http://www.lulu.com/content/5552336Feel free to criticize so I can make it better. :)Attached is the TOC (Table of Content).Thanks!My Blog:http:/...

Hi everybody,I am preparing a dial-plan for a customer. They informed me that they are going to implement RightFax later, anyone can tell me how I should consider the RightFax in the dial-plan design?Shall I consider one number as a main number for r...

Hi,Can anyone help ???We have CUCM cluster with one pub and one Sub integrated with Microsoft Exchagne 2010 for voicemail. When we try to call the Vociemail subscriber number from any of the PSTN phone, it is going to the exchange greeting and Exchan...

Dear All,I am trying to upgrade from CUMP 8.0 to 8.5 but this request to have an archiving server with RSYNC/SSH , I get the rsync S.W (cwRsync) to use it over windows but I did not worked fine with me .Also I have a Linux machine and I tried to use ...

One of our clients had an issue that we have not been able to find an appropriate root cause explanation. I was wondering if anyone has seen this before.The customer had a DNS issue, and was forced to rebuild their primary DNS server. After that was ...

Hello,I want to know two things:1) I want to know if I have 1000 dlu. how many licenses would be in the new licenses for Cisco Unified Communications Manager Business edtition? Because i have Cisco Ip Communicator, Cisco Personal Communicator, Video ...

One of my ustomer has Connection 8.6.2 installed, they want to install Spanish locale now.  First of all I need to know what Spanish locale package/version I need for US users, is it Spanish-Colombia or Spanish-European? According to  Cisco release n...

I had to replace one of my 7931 Cisco Phones. I went into the config and just changed the MAC address from the old one to the new one and the phone registered correctly. However, The phone is not pulling the correct time. All of my other phones have ...