Unified Communications Infrastructure

I have my CUCM up and running and US and US to international calls are working great. After I got my CUCM 7 up and running and all the dial plans working they have decided to add our London office to the mix. I current have a 9[2-9]XXXXXXX for local ...

I run the firmware upgrade and it never finished.Now when I try to login to management ip i am getting stuck at upgrade utility.What is the password? I tried cisco:cisco but it does not work.I tried to reset the box and same thing: stuck at upgrade u...

I have a customer that recently migrated from Unity 4.x to Unity Connection 8.X.  They have a *very* busy mailbox that's checked by multiple people.  This particular mailbox is a call center mailbox.   The behavior when using Unity was as follows:   ...

Hi everyone--has anyone configured Unity Connection 8.5 with Exchange 2007 for Unified Messaging yet?  I'm having some odd issues...now every message gets a delayed delivery receipt (regular email messages).  When i followed the guide from Cisco, it ...

I am running CUPC 8.5.4 on Windows 7 PC and recently inbound calls to the extension assoicated with this install ring fast busy when i answer the call. also get the same fast busy when i try to make an outbound call. If i run IP Communicator the inbo...

CM 8.03 CCX 8.0.2 Data Check - everything is ОК. Data Resync - i've done anyway Status Cisco JTAPI Resync is completed Cisco JTAPI Client Node ID: 1 -- Cisco JTAPI Client versions are consistent Node ID: 2 -- Cisco JTAPI Client versions are consiste...

Can someone please assist us with modifying a standard CUE script made by the CUE web GUI? We need a little help accomplishing this with the CUE Editor. We need to modify the dial-by-extension function of Auto Attendant to prepend digits to numbers d...

Hi all,I know, that similar issues has been discussed a few times - but unfortunately it seems that my issue is a bit different...I run a IPCC express premium cluster and want to set up an agent based recording for some of my hotlines.The configurati...

Hi,I have noticed that there has been no update to CUP support on UCS C series even though the VCD2 C series has been released. Is this just because the content hasn't been updated yet or is it that CUP still isn't supported on UCS C series?Thanks,Ke...