Unified Communications Infrastructure

Hi All,Need help regarding a customer licensing requirement. Customer UC background as below:CUCM 6.1Unity Express 3.1Presence 6.07900 Series IP phonesThey are currently licensed under DLU. They are purchasing new 7900 Series IP phones. Seeing that D...

I have a CUCM 8.x & CUPS 8.x install.  I am having an issue with CUPS 8.0.171.15962 client.  All the Call Options are greyed out.   I am getting a error in the Server Status of:   "Device Error.  Please review the Server Health under the Help meni fo...

With Unity it was possible as an administrator, to delete all the messages in a user's mailbox, directly from the server (Windows).  Now, with Unity Connection (8.6.1) is there a way to do the same ?  When I'm logged as an administrator, I can see, f...

Good day!I have problem with working of inbound calls from PSTN. When caller dial busy phone, his hear silence instead of busy tone. I use following scheme:PSTN>Cisco 2921>CUCM 7.1 + CCX 7.0.2PSTN user call number 22xxxx, this number translte on Cisc...

Hi All,If anybody have some video or step by step configuration for details for dial via office feature. Please share it with me.Thanks in advance !!!!

Where can you change the seconds before a call is transfered in a call handler if a caller has not made a selection. It does not give the caller the option of pressing the last option before it says "Wait while I transfer your call".Michelle AwtreyPa...

Hi,I'm currently using AXL to query the CUCM (>7.1) for information about the CUCM configuration. I'd like to search the CDR records via AXL so i can handle this in a Java prog. I know, that via CLI it is possible to run sql commands on the CAR datab...

Hi,I have Tandberg E20 and i want to configure these phone with CUCM 8.0.3(a) how to configure these phones?Thanks,

Hi Everyone,I have a client with Communications Manager 8.5, and they've asked me asked me a question I've never been asked and can't find an answer to so far.  When you are using a 79XX series phone and you hit the "More" soft-key to get to the next...

We have the following scenario.We are running 6.1.5 MCS servers and want to upgrade to 8.6.2 in a VM environment.The old cluster and the new one will have different IP Address.To not disrupt the production environment; we built a VM and installed 6.1...

All,After installation the VMO on equipment's user, when I click on the inbox  VMO Outlook closes indicating fatal error.Could anyone help me?OS: windowns 7Exchange: 2010Outlook: 2007Unity Connection: 8.5.1.12900-7Thanks a lot,Luciane de Medeiros