Unified Communications Infrastructure

I want to install a Cisco Unified Commmunications solution using the Cisco Unified Personal Communicator on windows PCs. This should give access to soft phone, presence, instant messaging (IM), visual voicemail, employee directory, communication hist...

Why has Cisco removed the ability to have a distribution list as an owner of a Call Handler?   This was an available option in Unity, and it made configuring owner's much easier.An example:   You have 50 call handlers for a school district, and they ...

I have a user that is not able to use CUPC. When you run it, the splash screen comes up and after a few minutes it just disappears. I am attaching the uc-client.log file to see if someone can make sense of the problem. It also does this for any user ...

I have a customer ( primarily a MAC shop) that is wondering if Unity Connection can store the Audio in MP3 format instead of or in addition to WAV format.In looking at the docs, there does not seem to be an option, but I just wanted to through this o...

Hi All,I am having an issue with the UK locale, uc-locale-en_GB-8.6.1.1-2.cop.sgn which is the latest one. I'm able to set subscribers and call handlers to the UK locale but I not set the system default to UK as it is not in the dropdown list.Does an...

Hello,We faced a problem with HD usage on cisco unity.  When I check the diskusage see:admin:show statusHost Name    : UnityDate         : Fri Dec 2, 2011 00:34:15Time Zone    : Europe/ParisLocale       : en_US.UTF-8Product Ver  : 6.1.1.2000-3Platfor...

I've tried the troubleshoot guide to restart node services.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdfbut the CRS admin page still cannot be displayed.  Pls kindly advise ...

Hey everyone.So, I'm trying to change the background image on the phones I have connected to my CME.I've made the "IMAGE1.png" and TN-IMAGE1.png I've also changed the List.xml file to relflect the location I'm wondering if I should change this file t...

Hi,I was wondering if anyone could tell me how to setup the call manager such that if a call comes in to a certain extension and it is either busy or not answered after 3 rings, it will be routed back to the operatior.Many thanks,Shant

Hi,How we can check supervior logged in status, Like i want to check the condition for supervisor logged in particular CSQ.Do anyone can tell the method/Script How we can prepare or any one can share sample script for supervisor logged in status Chec...

We have a new Cisco phone system with CUBAC which we installed onto existing hardware. That hardware is now starting to fail. I have a new server for CUBACS but I can't seem to find anything that tells me how to backup CUBACS and it's settings so the...

For litigation discovery reasons, I have been asked to find a way to purge IM history to only keep a certain number of days available.  Can I use the external database to keep IM history and purge on a schedule?  Also, if we set the option to NOT all...