Unified Communications Infrastructure

Hi, we are plannig to upgrade our existing CUCMBE 6.1 to Call Manager Cluster CUCM 7.1 & unity Connection 7.1.call Manager cluster with 2 servers.one as publsiher/backup subscriber in MCS-7845 & 1 deticated Subscriber in MCS-7845.One server for untiy...

Morning AllI wonder if someone could offer some assistance in a problem I'm looking at relating to group working.Basically we have 10 users with Mobility DNs who work on a helpdesk team, we don't want all users to be able to call them directly but if...

Hi all. Like in CUCM, can i create users in CME ? so that users can manage their own phones ?

Hi All,Does anyone know if it’s possible to change System Default Greeting, that is the ‘Sorry, <users name> is not available’ callers hear when they get forwarded to a users voicemail?   If possible we want to change this greeting to include a ‘pres...

All,We're rolling out several thousand Cisco IP phones over the next couple of years and, as we're doing so, we're finding that the MAC process is rather complex.  We've done a couple of things to help simplify the process and we utilize bulk adminis...

Hello,Im trying to use RTMT to monitor Unity.When I click "Start Polling" i receive this error:Port Status query failed: ; nested exception is:      java.lang.ClassCastException: org.apache.axis.attachments.AttachmentsImpl cannot be cast to org.apach...

Hello All,i would like to find out if anyone has any suggestion on how to integrate a unity connection with a CAS server which has ssl enabled.  I guess i will have to download the ssl cert and install it on unity con? if so, where exactly this get i...

All,What products do I need to have the IVR service on my network? Is it necessary to have the Contact Center?Thanks a lot,Luciane de Medeiros

I have an ISDN E1 with 10 lines.I can call out ok, but when I try to dial–in I get the dead tone on all numbers.I’m using CCA to configure with software v8.2.0PSTN trunksPrimary-net5 for UKThe default time slots 1-10Ringing in – dead toneRinging out ...

I was told that I could upgrade directly from 8.5.3  to 9.2.1sr1. I have attempted this and the phone will just sit there and do nothing. I am not sure if I need upgrade in stages or ???

I called a co-worker whose Connection 8.5(1)SU2 mailbox was full. I recieved an e-mail indicating that his voice mailbox is full (we use Single Inbox/EWS Exchange 2007SP1), then my voicemail light on my Cisco phone illuminated and it indicated that I...

The back story to this is that I recently took over network management for my church.  I do not have experience with Cisco UC500 systems.  I do have experience with Mitel and Hitachi PBXs, though.  The previous network administrator had a personal fr...