Unified Communications Infrastructure

What is the difference between CUWL-LIC , L-CUWL-MISC and L-CUWL-LIC-ADDON ??

Can Anyone please explain the difference between the below license in CUWL model licensing ?---->> CUWL-LIC ,---->> L-CUWL-MISC ---->> L-CUWL-LIC-ADDON When to use L-CUWL-MISC and L-CUWL-LIC-ADDON ???

Resolved! Cisco IP Phone 7912 Logo

Did anyone know how to change the Cisco IP Phone 7912 Logo in CUCM 7 environment?By default it showed Cisco Logo, but the customer able to change it in previous CUCM version.

Resolved! Unity Connection 8x - How to set Language in bulk

Have Spanish users who are going thru Initial Enrollment.Need to keep English as default Language (mainly for external users). Also need internal users (most of the subscribers) to go thru initial enrollment using Spanish Language. Language files alr...

Resolved! CUPC 8.5 / Outlook 2010 - Presence Integration

Guys,Running up a test CUPS environment and everything is going great, except I can't get the outlook 2010 presence bubbles to light up.I'm running :* CUPS 8.5.1* CUPC 8.5.1* CSF 8.5(2)* Windows 7 64-bit w/ Outlook 2010 64-bit* Windows 7 32-bit w/ Ou...

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1). Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first ni...

CUCM 7.1.2 - AbbrDial Not Working

Hello All, We are trying to setup Abbreviated dialing. I have a user's phone and when they hit personal directory it goes right in. When I'am on hook I dial 8 which coresponds to an abbreviated dial they set up in ccmuser, then I hit abb...

Resolved! attempt transfer to another subscriber takes 20 seconds

In UNITY , a subscriber is set up that when a caller presses zero, caller input is set to “Attempt Transfer” to another subscriber. The called subscriber is forwarded to VM and the subscriber to which the call is being transferred is also forwarde...

Hi Friends.

In Head office i am using CUCM 6.1.2 version, now we have a new branch in which i have Cisco 2911-CME-SRST/K9 which has to be used as a Cisco Voice gateway but i am faceing lot of problems in the integration using MGCP. or is their any way i can inte...

Resolved! Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

Hello friends,I'm currentely running Unity Connection 8.5.1ES16.11900-16.I would like to use the single inbox feature with Exchange 2007.It is in the documentation that we need at least Unity Connection 8.5(1) Service Update 1 (UCSInstall_UCOS_8.5.1....

Resolved! SalesForce TroubleShooting

Hi,I'm testing out the Unified CRM connector (7.52) for SalesForce. What we would like are for our sales force users (both call center agents and non-callcenter agents) to be able to have the screen pops and make calls from sales force.I went through...

Migration users from 4.x to 8.0 (3&3 Promotion)

Guys, I just want to make sure that I´m doing the right thing here, I have a client that needs to upgrade their voip network this is what they have:· PN: MCS-7825-H1-IPC1· OS Image: 2000.4.1· OS Upgrade: 2000.4.4a· Sys...

Remote-Wan-Call Center-IPCC-Agents Recorded can't Tranfer Calls

HiI have a remote call center all servers/hardware are at main/corporate site, remote agents are recorded using the built in bridge via sip trunk to recording server which is also at main site.Calls to remote call center region are all G729 codec, ca...

Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

Hi,Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:CH1 DN:1234 (same as CUCM DN)Transfer incoming calls to a phone=No,send directly t...

CUPC 8 Client for Mac

Is there a release date for the CUPC 8 client for MacOS?

Resolved! How do I run a User Usage Report

I need the ability to run reports per user/per extension on calls made and received. I am running CCM version 6.x and Unified Connection ManagerI also need to know how I could find who is dialing a particular outside number. I have a person that is...

Unified Communications Infrastructure

Forum Posts

What is the difference between CUWL-LIC , L-CUWL-MISC and L-CUWL-LIC-ADDON ??

Resolved! Cisco IP Phone 7912 Logo

Resolved! Unity Connection 8x - How to set Language in bulk

Resolved! CUPC 8.5 / Outlook 2010 - Presence Integration

Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1)SU1.

CUCM 7.1.2 - AbbrDial Not Working

Resolved! attempt transfer to another subscriber takes 20 seconds

Hi Friends.

Resolved! Unity Connection 8.5.1ES16.11900-16 upgrade for Single Inbox with Exchange 2007 ?

Resolved! SalesForce TroubleShooting

Migration users from 4.x to 8.0 (3&3 Promotion)

Remote-Wan-Call Center-IPCC-Agents Recorded can't Tranfer Calls

Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

CUPC 8 Client for Mac

Resolved! How do I run a User Usage Report

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