Unified Communications Infrastructure

Hi,We are integrating Cisco IPCC with CUBE Gateway (C2951-VSEC-CUBE/K9). The IOS version is C2951-UniversalK9-Mversion15.0(1)M5).Follwing is the call flow model we are implementing in the development environment.CUCM->ICM->CUCM->CVP->ICM->CVP->GWWe a...

HiI've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator,...

As the title says, I have Unified call manager 4.2 and I'm wondering if it's possible to configure the Cisco Mobile 8.1 iPhone app to connect to the system...If it is possible, what do I need to do to configre the application? I got my SEP number/TFT...

Can anyone share the detail procedure for migrating Unity 4.0(5) to Unity Connection 7.0/7.1?1) I understand that we should use the COBRAS to export the database from Unity 4.x, and import to UCn7.x. But, when should we import the data to the UCn7.x...

I have a case call hander using cisco unity connection Call --> IVR ( 1800)--> Trafer to --> Hunt Group Sale 444 ( 801, 802,803..) --> No Answer --> Forwarding to IVR ( or Greeting " The extension busy")the call follow is ok, but i have a problem if...

Hi everyone,I'm having a UC520 receiving ouside calls and based on the number dialed, calles are being put in different queues with different welcom message. But after the welcome message I need every queue to have its own hold music different to the...

Hi Team,We have CUPC installed in particular Network and this server is getting more time while login than usual time.required details regarding this given below,partcode: MCS-7845-I3-IPC1version:8.0.4.10000-5time taking: one and half minutes now to ...

Hi,I have a Cisco Unity Server running 4.x .The Cisco Unity Dirt Backup fails with the following error." (error):52 (Bad file name or number) in procedure bAccountHasMailStoreRightsof Form frmMain " It keeps on coming even if press Ok.Please help me...

Hi,I see this error on my Cisco 3845 MGCP gateway. Everything seems to be functioning normally with the excecption of QSIG gateway. The QSIG gateway connects to an IPC turret system and a few extensions get a busy when trying to access them. The rout...

Hi We are running Unity Connection 8.5 su1 + engineering special release. This server is in Production.  Now we are trying to install the secondary unity connection server. For this i used the base version of the unity connection DVD and tried to upg...

Hi all. I have a simple query pls guide me. I currently want to practice the integration and working of unity connection and cucm. Instead of installing them seperately on 2 different VMs, if i install CUCMBE then i will get both CUCM and Unity conne...

Dear Sir !I config the IPT diagram with info :  User ( Using Softphone SCCP and SIP- 10.0.16.90) ---> Call  manager (192.168.16.2) <---H323-----> Voice Gateway - cisco Router  2800 ( 192.168.1.10) --> Customer I meet one problem: if user using softp...