Unified Communications Infrastructure

Hi guys,i have a question WRT the call routing. Id like to have calls go to the AA and if someone dials the extension it then goes to that extension. However, if someone doesnt answer, it should prompt the External Caller for an option to press 1 to ...

Hello, a customer requires migration from CUCM 6.1(2) to 7.1(3).Cisco has announced EoS/EoL for Product Part Number of CUCM Version 7.1 Upgrades:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/end_of_life_notice_c51-582136.ht...

Hi Everyone,We recently upgraded from unity 7 to unity 8 and have also upgraded to support exchange 2010.  Everything is working well except we still need to change our partner server to 2010.  We are running our exchange 2010 environment as a load b...

thanks in advance for your help!I have a vgw 2821 with CUBE.. version 15isp = itsp for WAN and a sip trunkusing sip-ua to register sip numbers.. using 729using sip dial-peers back to call managerssip trunk from call manager(version 7) to vgwissue:whe...

Hey all,I am trying to find out if I can create a customized role that just allows a user to "Import Users" and reset VM passwords.  The "Helpdesk Administrator" Role allows for password reset but not much else.  Is there anyway to assign individual ...

if I use dekphone and lift the handset then I get a status change of 'on the phone' - however if in softphone mode if I make a call my status does not change - remains 'available'.I have credentials, sip proxy domain correct, softphone is associated ...

Greetings..I am fairly green on using uccx 7, here's what I got.   I got a box running the UCCX 7 and am having a problem loggin in.I am using Unified Contact Center Express Admin, going to the correct page and am trying to login asusername    Admini...

When running a SCCP test from Unity I receive ErrorCannotEstablishWinscockConnection.  I have a Unity7x application integration with a CUCM ver 8.5.  The unusual part is that it resolves with one server and not the second.  They are both on the same ...

I am trying to install the COBRAS Export for Connection 1.2 to 7.x and I am getting an error message that says"The operating system is not adequate for running COBRAS export for connection 1.2"We are running Windows XP SP3 with .Net 3.0 installed.  W...

Hi everyone,I need the part number for the below description, i guess that the part number i have here is not correct..Part Number...:  LIC-CM8.0-K9-7845-I3=Description.....:  Cisco Unified CM 8.0, MCS-7845, 5000 SvrUsrLic (1 appliance, 5000 seats)br...

Hi Cisco CommunityI have some behavior with the presence server that a customer complaints a little...If a user sent an IM to another one and not actually in the contact list of the recepient of the IM, it shows only the login name and not the full n...

Hi,Need to know how to configure the Cisco Mobile 8.0 , i have downloaded the application on the iphone. Please provide me the steps to configure it on call manager.Is it possible to get screen short of the configuration.ThanksAbhishek

Hi,We are having a problem with our Unity server whereby voicemail messages are not being recorded. When someone dials in and gets through to voicemail it will play their selected greeting and they are prompted to leave a message. After they have hun...