Unified Communications Infrastructure

Good afternoon!  Im a bit new to the voice world so please be gentle.  I have the basic knowledge of Cisco call manager and Unity so hopefully this wont be too painful!I had a user call up earier today saying that when someone calls from the outside ...

CCM 4.2(3)sr4aUnity 4.0(5)Viewmail 4.0(4)Exchange2003Outlook 2003/2007I am facing issue with viewmail after some extensions were changed.Initially, the extensions were in the range 2XXXX.  VM from phone and viewmail was working properly.  Messages co...

I have three groups of users such as Users1, Users2, and Users 3. I want to restrict who can IM and see the presence status of those user groups. Users1 should see everyone. Users2 should only see other people that are members of Users2 and Users 3 ...

Please let me know what exactly this alert means"Alerts From Germany Call Manager At Thu Mar 17 06:48:22 EDT 2011 on node 10.130.1.200, the following HardwareFailure events generated: hwStringMatch - HP Insight Management Agents Trap Alarm: An 'ASR R...

Dears,I have CUCM 6.1 fully configured and operational and want to export its configuration and date to another CUCM 6.0.I used the Import/Export method of the Bulk Administration menu to export the config. from 6.1 but in CUCM 6.0 when I import, it ...

Hi,What do I need to change within a directory handler on CUC that allows a caller to enter the extension of the user instead of typing in the name?Thank you!-rya

HiI have issue with MWI ON & OFFMWI is not working properly.Some timse MWI light is still ON after deleting all messages.Then i have to dial MWI Off extension to make this light OFFIf some one has useful information on this,please share itRegardsMKR

Hello,I am getting Certificate expiration Notification from RTMT (Trust Certificates)Below are the Notification:Certificate name:CAPF-4a2e3437 Unit:CallManager-trust Type:trust-cert Expiration:Mon Jul 5 01:02:20:000 IST 2010 Certificate name:CAPF-4a...

I'm having an issue where a single user out of 1000 can't sign onto their presence client. Everything is set up the same for all users. The CUPS is integrated with AD and all settings are the same for this user as they are for all others. I can log i...

Hello ,Is is possible to configure fall back link on the router if any one site goes down. Please let me know the steps to configure.ThanksAbhishek

Hello ,There is a requirement from one of our client that they want all there users to use auth code for every call , be it local or international. We already have a dial plan in which we have only permitted auth code for international calls not for ...

Dear All,Incoming calls are getting cut off in the ICM wait node if number of seconds configured in the node is greater than 3 seconds. If I configure 1 to 3 seconds, the application is working okay.The application flow is as follows:- (SIP Call Flow...