Unified Communications Infrastructure

Hi All,Can anyone give me any help regarding the configuration of an Auto Attendant Call Handler and the steps required to achieve the following:-Call comes in to Main Site NumberCUCM (7.1.5) routes to Unity ConnectionAA answers the call and gives an...

Having trouble using CUPC 7 through new ASA on SSL VPN (Anyconnect 2.5).  Firewall rules have been opened to allow traffic, and am able to sign in, however unable to use softphone, or set status to available.  Routing and FW rules seem fine (since I ...

We are unable to communicate with Unity. Unity ver. 7.0. We see the following message in the log file.<serverHealthInformation>        <ns4:serverType>VVM_SYSTEM</ns4:serverType>        <ns4:status>DISCONNECTED</ns4:status>        <ns4:serverFriendly...

Hi all,i have done the integration unity and presence with CUCM. i have a problem in Cisco Unified Personal Communicator.My voice mail does work because credential have been rejected. i have attached the image. can anyone know this issue.Thanks.Regar...

Can anyone guide me on how to configure the Siebel to toggle Agent State from Not Ready with Reason Code (say lunch) to Not Ready with another reason code (say meeting). Currently, they go from Not Ready to Ready and then to Not ready to use differen...

Does anyone know of a way to have extension that do not have a voicemail account listed in a Unity Connection directory handler? Is this possible.Thanks.Justin

Implementing CUC 8.5. UM works great to Outlook (Exchange 2007). Emails from CUC to Iphones work great - they have the WAV file attachment. However, the same email notificationto Blackberrys never happens. BES issue?Thoughts?

Hi Guys,Recently we had Remote call control stopped working. There were no config changes made either on OCS 2007 R2 or CUPS (7.0.2) or Call Manager (7.1.3).I went through traces on presense and did not find any SIP unauthorize error messages. Curren...

Hi,We integreating the CUPS with Sametime using PCAP.When PCAP update the contact list , it is not updated in the CUPS end user.We got the following error message.     Status6 recent updates to your contact list have not yet taken effect. They are qu...

I am using CallConnector V1.5 with mobility on a UC500 box.  The box uses SIP trunking and every phone has a primary and seconday number assigned to its DN.  The primary number is the 3 digit extension and the secondary is the DID number from the SIP...

IN a company which started to move using cisco voip- It`s first branch uses cisco call manger express (cme-full-7.1.0.1.tar)with 48 users :I`m  facing some problems please I want some help:-1-      The ip phone 7937 can`t register with the cisco c...

Hi AllI'm running CUOM 8.0, I can see in the call statistics graph that there are quite alot of attempted calls as per the attached screenshot, can anyone advise what is determined as an attempted call within CUOM and if there is anyway I see what th...

Have been looking around a lot and can't quite figure out what I'm missing...  I have the phone designer installed and running, and all the setting for the phones seems correct.  I start the designer up, and it brings up the two phones I have associa...