Unified Communications Infrastructure

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

I have a scenario like this:1. Caller call to the call center (UCCE 7.2 system)2. ICM run a script and forward the call to the skill group3. There is no available agent from that skill group4. ICM return a label to route the call to voice mail in ord...

We have a call flow of CUCM 7.1 IP phone --- GK controlled ICT --- GK -- matched default tech prefix ---- voice gateway --- QSIG trunk --- PBX --- destination phone .Calls complete but with no ringback before called party picks up.  Debug q931 on the...

mcdonovan by Beginner
  • 4 replies
  • 0 Helpful votes

We are running CUCM 7.1.3 and CUPS 7.0.8.  Everything seems to be running fine.  However, whenever we need to add a new user to Presence, we encounter a login problem.  All existing users can login normally, but new users get a login failure.  I have...