Unified Communications Infrastructure

We change the IP on the callmanager, since then we are unable to pull the corporate directory from the callmanager to the VOIP phone. We change the URL in the service paramerter and in the database and registry. Right now we are pulling our hair to r...

HiI have one extension having problem. When i call the extension, it is going to voice mail, but when i call the external number of that user, it rings. i am comapring side by side with other users, i could not find anything. Any advice please.Thanks

Hi,I'm trying to use Cisco Phone Designer on my 6.1(2) CUCM Cluster. I did several tests, but the program fails every time with the same error: "An unknown error occurred on your Cisco IP-Phone".I made a complete check of the config:- IP-Phone "Phon...

Can some one tell me how to use CCX. I want that if some one calls. it should play a msg that "if you know that desired extension dial the extension otherswise wait for operator's assistance" kind of this .. is this can be achieved by CCX 5.0. Please...

Hi - We are currently piloting CUCIMOC 8.0.1 with AD integrated CUCM 7.1.2 to approx 50 users, and all are working fine (as far as we know) apart from one user who cannot control his desk phone:The CTI/QBE Server status is shown as "connecting" (with...

I have been thrown our exisiting phone infrastructure and what do you know we are having some issues.We have a new series of DID's and when they are dialed from our directory they go anywhere? Not routing to the proper extension.  Translation pattern...

Hi;We just implemented CUEAC for one of our customers and everything is working well but we have one thing that is a bit of a concern.  When a user zeros out of Unity Connection (7.1) and return the Attendant Console, the call shows the external Call...

I am upgrading from Unity 4.0(5) to 7.0. I have the old and new Unity servers in the same AD domain. I ran cobras export, then migrated all users to the new Unity server using GSM. GSM doesn't appear to move Internet Subscribers and neither does cobr...

We are adding exchane 2007 to our enviroment from 2003. A support person "partnered" the 2007 server with unity...we did NOT move any users as of yet but it now seems that it created duplicate accounts all over, and users are not recieving messages i...

I have set up Speech Connect on Unity Connection 8.0(2b) and have a question about importing or manually adding non-inbox users to the Speech Connect directory. From the sparse documents on this feature for Unity Connection it appears that you need t...

Hi,We have a current user of CUCM 4.3 who is planning to upgrade their system into version 8. I read all ordering guide for version 8, but it seems that there is no direct path in this kind of migration or upgrade. Since our approach is to provide th...

Hi,Devices:-Presence Server 7.0CUPC 7.0Most of the user are using English as language in CUPC, few user want to use Japanese language for CUPC.Is it possible to use different languages for different user in above mentioned setup.Regards,Abhas Jain

I have users who get notified by phone, CER alerts, for 911 calls.  If they don't answer the phone it goes to their voice mail.  Recently, their voice mail message has the beginning of the message cut off, that is, the phone number that made the 911 ...