Unified Communications Infrastructure

We are having issues making conference calls in SRST.We are running MGCP on a 2901 router which is configured for fallback.When the router is in SRST, user gets an error like " you do not have additional line" when he tries to make a 2nd call (when h...

Hi all experts. I have done some research here about how to share direcotries between multiple CME at different sites. The solution is to use external directory service using some command like url i think. But all the post i could find were mere hint...

what is the best approach to take to upgrading this customer from unity 4.x voicemail only to unity 7 unified messaging on a new server?

Running CUM 7.x and Unity Connection 7.x.   My end user would like to be able to press ZERO while leaving a voice mail and be transferred back to the auto attendent tree which gives them options of "press 1 to xx, press 2 to xx" etc.Where do I make t...

we are under the understanding thatwe have to upgrade our Attendant Console software if we upgrade our UCM to version 8.  Do people have any idea as to which versions of AC there are out there and recommend a good one.currently we are using the Cisco...

I have the username and pw for the CUE GUI, but cannot access CUE via CLI.  Not sure where to go from here.  Can I push the pw from the GUI to the CLI? or do I need to reset CUE on the router? And if so, how would I save all data and how would I perf...

is it possible to update by bulk the message content in sms notification? is SQL script the only way ?

We have a remote location with 1 gateway running MGCP and 1 T1 PRI.We were able to perform the SRST test without any issues.However, MoH did not play during SRST.We have the file uploaded in flash and it is not corrupt as we can playback the same fil...

I have noticed on a number of occasion that syncing between CUCM and CUPS is not functioning properly.for instance when I want to add a CUPC user, and I add the licence to that specific user in CUCM, it is not replicated to CUPS (the CUPC licence fie...

Hi,My customer has an Avaya IPT environment based on Avaya IP Office 500 which has reached its limit. He has got a spare CME router that he would like to use for adding more users by integrating it with Avaya IP Office 500. The cisco Interoperability...

Hi,One of our customers has a stalker and they have asked from the telco to send the Calling Line ID for the mobile calls which are normally blocked by the calling person. When these calls are to a Callmanager user, they cannot see the caller ID as e...