Unified Communications Infrastructure

I have a customer who wants to repalce an octel autoattendant system with unity 7.My issue is that the old system allows you to call in and if you know the extension number of the person, you type it in and the call gets placed on the handset.with Un...

Hello I have a couple of call handlers setup, when I do a transfer to an "Alternate Contact Number". I want to disable "Wait While I transfer your call"I can't find where to disable this on this particular scenarion. I was able to disable this when I...

is there a migration path for unity connection 2.0 to unity full blown version 8?thanks

When I look at the users in Presence Admin (Application, CUPC, User Settings) there are two columns on the right that say client type and client version. For a majority of my users both are blank, however for a few users it does contain correct infor...

Hi,Is it possible to cluster two servers with different brands (one HP and one IBM) with the same version?Thanks,Sharleen

Will the 9971 IP Phone work with power cube 3?Regards,Sharleen

We recently built an IPCCX 8.0(1) with admin accounts created in CUCM 8.0(3).  We recently integrated our CUCM with LDAP.  Now, we can't access IPCCX.  How do we go about recovering access?Thanks in advance for your help.

I am trying to load any 9.0.3 firmware on my UCM 5.0.4.2000-1 server. Every newer firmware I load throws the following error. I have verified the MD5 is correct and also downloaded the file several times with the same result. I can load the same firm...

Hi,I would like to inquire if the module VWIC-2MFT-G703 or VWIC-1MFT-G703 still needs DSP resources (PVDM) if it will be used for unstructured E1 (using 120 ohms RJ-48).Regards,Sharleen

Hello All..Users can sign into CUPC but just cannot select their softphone.  One has been created in CUCM, primary lines associated are the same for the user and the UPC device.  When you go to 'show server health' softphone simply says 'not register...

Hi, Can anybody confirm if Unity 5 (exchange) is compatible with CUCM version 8? From reading the literature I believe it is, but just wanted to make sure!Many Thanks