Hi, Our various customers have Unity Connection 7 installed with Australian English locale. Is there any way to disable the US English locale so that the users don't get confused and record their greetings in the wrong locale? This has led to som...
I have a customer that has an old MCS that cannot be upgraded to Unity 7, they are running Unity 4 - They have UCSS so we have a PAK for Unity 7 and have ordered a new MCS appliance to install Unity 7 on. does anyone know the best route to migrate Un...
What are the steps to upgrade Unity from 4.0.2 to 4.0.5?The reason for the upgrade is to get to 4.0.5 to use COBRAS to migrate info from 2 unity server to 1 unity server running 7.1Unity 4.0.2 is:Voicemail Only.No Failover.I just want to be safe on t...
Dear All, Is it possible to integrate the Communications Manager Business Edition with Mobility Advantage ? Also, is the Presence server a requirement for the Mobility Advantage integration to the Communications Manager ? Thanking you in advance. ...
Unity Connection 7.1 can relay voicemail messages that are received in a user's inbox via SMTP to their email server. However, in the case of Exchange 2003, the Outlook clients show and play the .wav attachment correctly, but OWA only KNOWS that the...
hi,i hope someone can assist me please.i ahve a client with a 2821 SRST router. this router has an E1 for local PSTN breakout and a 2-port FXS module for fax. i installed the fax and configured the dial-peer and voice port last week and it was workin...
Hi,we have an Unity 4.2 failover setup with domino. As this installation is using win 2000 and Unity 7 is using 2003, what would be the best way to go?After having a look at all Unity documents, I'm still not sure, what is best practise. A fresh inst...
I'm looking for a tool that I can use that will provide easy to read call detail reports that can be either PDF or Excel formatted. Quite often I get asked to pull reports for detailed call records of an extension for the last 3 months and it's a pai...
Hi,I have recently installed a Call Manager 7.0 for a customer. The implementation completed and everything works fine. From the ordered part numbers we haven't used 2 license files LIC-CM-DL-10.The customer wants to use thes...
Installing Cisco Unified Business Attendant Console. Documentation says that on server 2003 / sever 2008 installations, disabling of the user account control is required. It gives a procedure to do this on Server 2008.The install I'm working on is ...
We have just completed a large UC deployment where CUCIMOC is the primary telephony device for about 3/4 of the users base. However, none of the wireless Plantronics headsets we are using work with CUCIMOC the way they should (bluetooth and USB). The...
Unity Connection 7.12 , HA - everything works fine except 3 users are getting the above error message when loggin to their mailbox . If we delete the users and recreate them then they are fine. Which trace shall I collect to investigate this issue - ...
Having an issue with a new install where users cannot change their PIN on the first login. The voicemailusertemplate has the password settings and change password is greyed out. If I go to a user and click Edit....the Password Settings are greyed o...
