Unified Communications Infrastructure

Having an issue with a new install where users cannot change their PIN on the first login.  The voicemailusertemplate has the password settings and change password is greyed out.  If I go to a user and click Edit....the Password Settings are greyed o...

Hi,I installed CUMC on Nokia E61i with the environment,-CUCM7.1.3-CUMA7.1.3-ASA8.0.4 (proxy server), static NAT between public IP@ and CUMA IP@-public domain name maps to the public IP@-CUMC accessing the ASA public IP@ which is static mapped to CUMA...

Hi All,Just wondering if anyone has come across the following issue:Call comes in and is answered by either one of the (4) receptionist phonesReceptionist looks at the phone ready to transfer a callScreen show no transfer key although the template ha...

Forgive me, but I'm no where close to being cisco savvy in anyway, but I need some help.  I'm the only IT guy for a company of roughly 100 employees.  I have been given the responsibility of administrating the phone and voicemail system.  Needless to...

Hello, we are using IPCC Enterprise 7.x with all calls connecting to our VG (12.4.6XT) and CVP 4.0We have been asked to monitor and supply reports for 'all trunks busy' and 'trunk utilization' from our Voice Gateway.I'm not too sure where to start on...

Hi Group,I've EM users using Mobile connect. I've associated End user with Device Profile but no primary extension. With this configuration each UM user consumes 4 DLU lincenses. I read in following documentation (Page 2) that if I associate the Adju...

I am trying to calculate a common metric called: Agent Utilization. There  doesn't appear a report that does just that alone... I'm trying to compare agent talk/work times against group talk/work  times. Calls PresentedNumber of calls routed to the C...

My company has just deployed a CME at a new location and we had one user call 911. I know this is a regular occurance but my manager has asked me to find out which phone it came from? I can see from the logs what time it happened but how do I trace b...

How can I tell if the Names Tuning service is working on my Speech Connect server?  I just installed the license but when I look at the reports section, I don't see any Client Recognition Summary Reports or Failed Utterance Reports.  Are these report...