Unified Communications Infrastructure

I am currently having issues with CUCM Attendant Console users. All switch board operators are experiencing slow reaction time as well as lock ups when navigating through their speed dials. Issue started to occur at random. There were no changes m...

I have a small office with a UC520 and 8 7960's.  The users complain that when they want to transfer a call to someone that is on the call already, they get rings and then voicemail.  Is there a way to show that the user is presently on the line?  Th...

I am running CUCM 6.1 and Unity 5.0.I have an extension set up for a department voicemail.  The extension is shared on nine 7960 phones, as a secondary line.  Each phone has a primary line with voicemail, and the secondary line.The issue is that the ...

What are the pros/cons of integrating the Cisco UC Manager 7.x/8.x with Microsoft LDAP?  As a side note we are doing a AD migration from 2003 to 2008.   How will extension mobility users be authenticated?  Does the EM user name need to be the AD user...

In the ccm4.1，win2000 system "Computer Management--system tools--event viewer--application "Every minute error from! Are all "device unregistered"，And the phone automatically restart。Trouble you help me find the problem there? Thank you!!!!---Event T...

Hi I´m stuck with the registration of the cumc on the mobile phone Nokia E61i.The phone can download the soft via http://xxxxxx:9080/sl.do, so the cuma can communicate with the asa.The user validates correctly to the LDAP server, sends  that the cert...

Hi;i have the operator phone who can recieve incoming calls and he can call externel via 4*FXO port. (i don t have E1)and i have the security phone who can t recieve directely externel call and can t make externet call,but whent the operator leave he...

How do you remove users from Unity Connection without removing the user from Active Directory? I have done everything that I can think. I have removed the primary extension from the user in cucm and added the extension to the new user. I want to perf...

I am using the GSM tool to move users when I right click on the user and select Move Subscriber I do not see the Unity server that I want to move them to. Under Dialing Domain Options, I see two other servers but not the one I want to move the user t...

How many days, and how many entries does it store in the CUPC 7.0 history for windows and Mac. I have read all the documentation and i couldn't find it anywhere, it explained how the "recent calls" worked, but made no specific mention of how those ar...