Unified Communications Infrastructure

Changing IP for Unity 5.0(1) Primary and Domain Controller/Exchange

Hey all, I need to move my Primary VM and my DC/Exchange box to a new location. We recently relocated our DataCenter and with this move will be changing my IP address. Does anyone have a rough outline or a procedure on doing this? I see how t...

Unity Directory handler Map Q to 7, Z to 9

Hi all,I have been unable to locate where I can change the mapping for Q and Z. It appears that they are currently mapped to the 1 key and this doesn't make much sense. I have done several searches on CCO but have been unable to find a solution.Any...

Resolved! CUP administration question

HiI have CUCM 6.1 and CUP 6.0 setup. I want to create a admin level login for helpdesk staff in CUP. I have their user IDs in CUCM associated with Phone/User administration role and thus they are able to change basic user settings but not call routin...

Cisco Agent Desktop 6.1(5)- Reports Inactive state?

Hi engineers,Is would like to know the solution why the reports ( Agent ACD state log, Agent statistics,Agent Calllog) are in Inactive state?Im using IPCC express 4.0, Cisco Agent Desktop 6.1(5) (Enhanced Version).Thanks,Lester

Resolved! Caller input multiple options in Unity Express Mailbox

I know we have zerooutnumber to press 0 to go to 'number' say the Operator or other collegue. But is there a way to also configure press 1, 2, 3, 4, 5 etc to say 'be put forward to my mobile'. Like a oneoutnumber, twooutnumber, etc.If not, is it posi...

CUCM 7 + CUP 7 + AD LDAP Attribute Mapping

If you select "telephoneNumber" as the LDAP Attribute for UserID in CUCM what should the UserID field be set for in CUPC LDAP Attribute Mapping on CUP? I am assuming that CUP should also be mapped to "telephoneNumber" but I would like to take this f...

Resolved! CUPS: DNS change

Hello,We changed the domain of our CUPS / CUCM servers, but now I see that the CUPC is unable to connect completely well: The softphone works fine and everything else, but it remains in status "not connected".When I verify the status of the server, I...

Cisco VT Camera on Linux (Ubuntu)

I am not asking if this is support, fairly certain from reading the docs that it is not. what I am asking is if anyone has gotten this to work? -- Cisco VT Camera on Linux (Ubuntu)Logitech has it listed as non-UVC compliant for some reason. I noti...

to verify AIM-CUE-1GBCF's existence

Hi,Is there a command on CUE to find out if the 1 GB compactflash is in use? I don't find it on cco. I don't have physical access the cue module at this moment.since this compactflash is must-to-have for cue v7.0, i need to figure out if I should ord...

Resolved! Disable message speed setting in Unity 7

Anyone know how to disable the user from adjusting or saving the message play back speed in Unity 7? I know I can do it in Unity Connection, but haven't found where to do it in Unity. thanks

Unity Voice mail not getting delivered

Hi ,I have configured a Unity 5.0 without failover in Unified Communication Set up. The AD is external and Partner Exchange is 2003. Call Manager version is 6.1.One of the user is getting voice mail on phone as well as mail but another user is gettin...

Resolved! Unity connection 7.x integration with Microsoft Outlook

Hi,1.We would like to know the procedure for integrating Uity connection 7.x with Outlook.2.Can Unity connection 7.x integrate with Exchange?Rgds./Sack

Resolved! Connection 7 Directory Handler Behaviour (voice enabled vs not)

For some reason, it seems like directory handlers in Connection 7 behave differently depending on whether it's speech enabled or not. I find it odd that if a directory handler is speech enabled, it will announce the user's recorded name (and departme...

Lotus Sametime - Call Control & Presence

I'm looking to roll this out, but have no experience with Notes/Sametime. The integration guide seems to assume a fair amount of Lotus knowledge, does anyone have a simple doc on how to install the plugin for Sametime? Can I install it locally on a...

CER 2.0 - RPELIN913 will not register

This is on CER 2.0 with CM 4.1.3In the process of troubleshooting an issue with CER, I deleted and recreated the RPELIN913 PSAP call back route point. Now it refuses to register and gives a status in CM of "Not Registered"Any suggestions would be gr...

Unified Communications Infrastructure

Forum Posts

Changing IP for Unity 5.0(1) Primary and Domain Controller/Exchange

Unity Directory handler Map Q to 7, Z to 9

Resolved! CUP administration question

Cisco Agent Desktop 6.1(5)- Reports Inactive state?

Resolved! Caller input multiple options in Unity Express Mailbox

CUCM 7 + CUP 7 + AD LDAP Attribute Mapping

Resolved! CUPS: DNS change

Cisco VT Camera on Linux (Ubuntu)

to verify AIM-CUE-1GBCF's existence

Resolved! Disable message speed setting in Unity 7

Unity Voice mail not getting delivered

Resolved! Unity connection 7.x integration with Microsoft Outlook

Resolved! Connection 7 Directory Handler Behaviour (voice enabled vs not)

Lotus Sametime - Call Control & Presence

CER 2.0 - RPELIN913 will not register

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