Unified Communications Infrastructure

I got a MGCP voice gateway with PRI line registered to CCM. When I disconnected the voice gateway from the network, I found that the layer 3 (q.931) of PRI is still up.Just wonder if there's any command to bring the PRI down when the MGCP VG is out ...

We are having an issue with VMO.  It was working fine for the last year, but recently the exchange servers were migrated over to new boxes.  We ran all of the wizards for that and repointed to the new exchange server on Unity.  Voicemail is working, ...

Hi, AllHope that you can help me.I am trying to add a Message Recipient as a Subscriber in a Call handler.Everytime I add the Subscriber and Press save it looks fine.But when i then return, The subscriber is away and now it the Public distribution li...

Hi,I was following Cisco doc to add Canadian French into Unity Express 7.0.5. It went through with no errors and restarted. However, I still could not see the new added language installed. When I show software version detail, it still says global sup...

Hi all,Previous SUW that i have run on Unity 5.0 servers have been v2.0.x.x.   I take it there is no issue running the newer v3.0 SUW? Am i correct in saying that these .exe's are cumulative MS patch files that can (in theory) be installed onto a bra...

hii want to send the CDR reporting automaticly to FTP billing server each 1H.i have add the billing serveri don  t know how or when can i configure the automatique sending CDR report to this serverThanks for your help

Hi,I have CM 4.1(3) and trying to export users, however only 500 out of 1900 are exported.  The log error description is "user has incomplete profile in the directory".  Is there a way to "mass" fix this?TIA.

Environment:ViewMail 7.0(2)Microsoft Outlook 2007MS Exchange 2007Unity 7.0(2)CUCM 7.1.3.30000-1Hello,I was just wondering if there is a way to deploy viewmail to client PCs en masse. I have about 150 users that I need to install view mail on, and I w...

Afternoon All,I'm having a problem with Cisco's Click and Call application. I am using CUCM 6.1(4). The application is working fine and I'm able to dial internally and externally from IE, MS Outlook etc. I also setup an application dialling rule to e...

HI Everyone,Hope you folks are in good spritis!I have a question for you please:Trying to Import User (LDAP) with Helpdesk and User Administrator Rolesand getting the following:ERROR importing user (xuwei) : User is not authorized to perform the requ...

HII was wondering if any one els have the same issue when adding an external service for TTS voicemail.I get this error message when doing a test and have just aout tried everything."The server type pased in is different from the server type reported...

From viewing various threads it appears the migration approach of installing Unity 4.x on a VMware server, running DIRT backup/restore to move database from existing physical servers to VMware and then installing Unity 7.02 inplace on the 4.x VMware ...

Hi,I have a customer who is looking at replacing Unity for Exchange 4.x with Unity Connection 7.1.With their current version of Unity voicemail messages are stored on their Exchange server and appear in their Outlook Exchange inbox. When they listen ...

Hi,Is it actually possible to do the billing on an ISR router without using CME, like terminating the VOIP traffic on 2821 router and then sending it to Voice PRI. I will only need billing there wont be any CME. Please also suggest any billing softwa...