Unified Communications Infrastructure

Hello I have CER 2.0.4 (cluster of 2), cucm server version 6.1.4 (cluster of 4)i'm trying to add a new site, i can see the switch ports however i don't see the phonesi check that tsnmp is correct on CER and CCM, and the service activated, i did a pho...

Dear all,I haven't got any clear the difference between the different CTI-raleted parameters available in the CCM 6.1(2)Application user --> Permision Information -->       Standard CTI Allow Control of All Devices      Standard CTI EnabledEnd User l...

Hi,We are facing an issue here to manipulate incoming calls to a hotline into two different Greetings (one in the day time , the other for night )  .we have configured the same phone extension to forward the call to unity  first. So everytime the cal...

Does anyone know what the "/spare" partition is used for in Unity Connection? Filesystem           1K-blocks      Used Available Use% Mounted on /dev/sda1             17046052   5800212  11072660  35% / /dev/sdb1             70444596  47572404  19293...

I'm a little unclear. Can anyone tell me the benefits and issues with using MOC over CUCIMOC (and visa versa) when it comes to VOICE?

Hello,I have a customer with UCCX 7.0 installed. The system has been working fine until recently 2 agent phones are no longer receiving calls. They are logged in but the display of the phone shows question marks (??). Has anyone ever come across such...

HiWe are having Cisco Call Manger 4.1(3).We are getting CDR report ManuallyHow we can get CDR report automatically by extension and by user?Second how we can get Department Bills report ?We have enabled it in Automatic Generation/Alert Tab.But it is ...

What username/password is used to log on to RTMT with CUC v7? The CUC has no callmanager.

Hello all,We are required to provide information to management for:     - Call Attempts at Busiest Hour     - Average voice traffic at Busiest Hour (Erlang)     - Average Call Duration (per second)     - Total call duration (per day or hour)     - To...