Unified Communications Infrastructure

Migrating Unity 5.0 back to Unity 4.0

Hi,Without deleting an recreating the subscribers is there any way we can move subscribers on Unity 5.0 back to Unity 4.0 maintaining greetings, messages etc, its not possible using GSM.Thanks

Unity Express Zero-Out Problem

Hello all,I am having an issue with Unity express where if I configure a zero-out number on a mailbox, the call is forwarded to that number but when callfwd no answer kicks in for the forwarded number the caller hits the original mailbox of the perso...

Detailed CDR Reports per user

We have CallManager 6.1, when I do a detailed user report by user ID, report result is empty.I know we have to fulfill the Owner User ID on the Phone in order to get the right CDR report.We are using Extension mobility and we cannot put the Owner Use...

Upgrade CUCM from 5.1.3 to 6.1

I'm looking to upgrade from 5.1.3 to 6.1. Is there a way to get the upgrade by downloading it? The only thing I've found is to order via the Product Upgrade Tool - which means I have to wait until Dec. 8th to get the kit.Thanks,Bill

CTI RP to Voicemail Issue

I have DNs configured in CM 4.2 that forward to CTI RPs which basically point directtly to Unity Voicemail boxes. When I dial these DNs they forward to each other correctly until they get to the RP which is configured to forward directly to VM. Ins...

Call manager redundancy

Helloi am having CCM 5.1(3).I have two MCS 7835,one i have configured as Publisher and another as subscriber.but now the problem is that if I make the publisher down my subscriber is not taking the backup of the connected phones.please help meThanks ...

CUCM 6.0.1 - Voice mail configuration

I have CUCM-6.0.1 and is installed on IBM server. How do I configure the voice mail?I registered 2 devices to CUCM. If the other user is busy, then the call is not going to the voice mail? Does it requires a specif configuration at CUCM?

Calls from CCME to CM 4.2 droping exactly after 14 secs

when we are calling from call manager 4.2 to call manager express it is working fine. And if we are calling from call manager EXPRESS to call manager 4.2 , the call disconnects exactly on 14th second with cause code 41( temperory failure). Both gatew...

Unity Outbound fax test

Hi experts,I'm in a troubleshooting about fax issue between Unity-VG-Exchange.This is my first time using an Unity Version 4.0(5.0) and I can't find where the Cisco Unity Outbound IP Fax Test utility is?Do I need to install it? if yes, where can I do...

MOC Caller-ID

I have a customer who has CUCM 6.1 Cluster with CUPS 6.0 server integrated with Microsoft MOC. They are pre-pending 91 to all the inbound calls so they don't have to editdial from the phone directory. All that works fine, except when it goes to MOC u...

Forward call from QSIG to Voice Mail of CUE in SIP

Hi,I have a problem when I do a call from Hipath which signaling is QSIG to a phone in CME which signaling is SCCP; and the SCCP phone don't answer the call and it forward to the voice-mail in CUE, which communication between CME and CUE is in SIP, t...

Meetingplace Notification issue via web or meetingtime

When we create meetings from Outlook, notifications work fine; but when we create meetings from MP web page or through Meetingtime, the notification does not go through. I have verified profiles and they are fine. It used to work fine but stopped wor...

"489-Event Package Not Supported" for MWI Subscription

I have CUCM-6.0.1. I have configured my third party SIP device to it. But while I am sending MWI SUBSCRIBE request, call agent is replying back with "489-Event Package Not Supported". What could be the probable reason?Is it means that CUCM is not sup...

Unity 5.x and Multiple exchange servers

HiI read a lot of documents about Unity with multiple exchange servers but fail to set it up. I have Unity 5.0.1 partner with an Exchange 2003 back-end server. I run permission wizard and allow Unity to see all the other back-end Exchange servers. ...

Idle URL logo not displaying on 7921 wireless IP phone

- Current platform is UCCM 6.1.2- Using idle URL to display company logo (still xml image)on all IP phones- Having issue in which all 7921 wireless IP phones are unable to display the image; getting XML error- Did some research and found a Cisco doc ...

Unified Communications Infrastructure

Forum Posts

Migrating Unity 5.0 back to Unity 4.0

Unity Express Zero-Out Problem

Detailed CDR Reports per user

Upgrade CUCM from 5.1.3 to 6.1

CTI RP to Voicemail Issue

Call manager redundancy

CUCM 6.0.1 - Voice mail configuration

Calls from CCME to CM 4.2 droping exactly after 14 secs

Unity Outbound fax test

MOC Caller-ID

Forward call from QSIG to Voice Mail of CUE in SIP

Meetingplace Notification issue via web or meetingtime

"489-Event Package Not Supported" for MWI Subscription

Unity 5.x and Multiple exchange servers

Idle URL logo not displaying on 7921 wireless IP phone

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