Unified Communications Infrastructure

I have a single Unity 5 server with a single Exchange 2003 partner server.About 2 times in the last month I see an event where a Mailbox store registers in Unity server's event log as being off-line but then back on-line in about 15 seconds.Nothing i...

Can someone tell me what the common cause of a couple of users who MWI lights do not sync with their voicemail? MWI light is on, but no VM (Not unified communications). I have checked Partitions/CSS and the Telephone integration manager (Dialout MWI)...

Hi, I have some trouble with Cisco Unity:Requirement: “Welcome to XXX, plz dial a known extension number, or press 0 for Operator”.I configured as follow:- on Voice gateway, configured forward all call to extension 111 (also is extension of CTI r...

I am trying to configure CUCM 6.1 with CUPS 6.0. After the initial configuration i can login to CUPC, but i cant change any options there. I cant change the mode to deskphone or soft phone. It is not giving me any function other than login. I havent ...

I am running into this error when I run the unity setup.SQL 2000 is not upgraded to service pack 4. Please upgrade SQL 2000 to service pack 4 or higher and reinstall Unity.I have made sure that I have full MS SQL 2000 with SP4 on it, I have tried un...

Has anyone got a ballpark time it would take to upgrade Unity from version 4 to 5.I have a customer who needs to know the exact time it would take.They have Unity 4 with failover (ie 2 servers) running on win2000 with off box message store on exchang...

Hi, I have installed the Cisco Viewmail on a pc and when I open up outlook and go to tools to configure it, it is not there and it acts as though it is not installed. I have removed and reinstalled several times with the same results. Any suggestions...

Anyone know what the international standards are for time zones? North America is easy:CentralEasternPacificMountain.But in Europe and Asia? I seem to find items all over the board. Trying to come up with a naming convention that is standard to us...

I have a user who I verified is in AD and Unity, but the user does not show up in the Unified Communications Manager Attendant Console. All other users show up so I'm not sure what the problem is.

Recently we've been running into an issue where something has ruined our ability to use the TSP provider from our desktops. All of a sudden the .tsp file in not able to be configured or removed. I've tried everything I can think of to resolve this ...

Gurus,Got a strange on that only seems to be happenning to one user and cant see where the configuration on the subscriber setting ahave been changed. using Unity 5.0.1. When a users gets a voicemail it comes into her box, the MWI lights to say she h...

Hi, We've a CUCM version 5.1.3.2000-3 + CUPS 6.0.2.1000-27 + MOCS 2007 integration. we're often receiving the following message from RTMT :SyslogSeverityMatchFoundOn Fri Sep 12 07:31:39 CEST 2008 on node 172.26.22.36, the following SyslogSeverityMatc...

I am trying to build CUPS and CCM5.1 and CUPC, integrated with CCM5.1 LDAP services.Can someone point me at (or provide) the LDAP configuration for CUPS to create the LDAP profile configuration (Application > UPC > LDAP Profile, in the CUPS server ad...

This is a simple question. I'm upgrading a customer's 4.0(4) Unity implementation. When using DIRT for backup and restore are the Message Store Manager Settings backed up as well?