Unified Communications Infrastructure

Unity is not utilizing transcoding resources for ASR. We have unity VM ports in a device pool that speaks g729 with all of the other regions and in this pool we have a MRGL that have transcoding resources in it. However:when remote users dials into u...

is there any way we can integrate phone directory with windows ads

Reception greeting has "Allow callers to dial an extension during greeting" checked. When an outside caller is in the greeting and dials an extension, they hear "wait while I transfer your call" and then they are put directly into that extensions voi...

Hi Guys,I have Unified Messaging 4.0(5) placed at UK. I have one branch site at Nederlands and imported few Nederland users in Unified Messaging. When Nederland users accessing VMs, they are getting the Date and Time of UK; instead of Nederlands time...

Hello,I am getting ready to install CUPresence 6.0(2) and was wondering if it was service affecting or if I should wait and do it in non production/service hours?Would appreciate any help, thanks!

I'm trying to get a MPE server setup so that with a single server, I can have internal and external participants take part in web conferences.Here is my current configuration:Primary/audio host name: <internal DNS name>HTTP host name: <inter...

Hello,With CUE 3.1, we are trying to get Live Reply to reply to an external call. The trouble is, outbound calls must be prefaced with a "9". There doesn't seem to be anywhere in CUE to tell it to preface outbound calls from LiveReply with that dig...

HI Folks,I've CCM 6.1 with IP Phones of 7941G series. How can I change the logo on IP Phones to display the company logo?Any help is highly appreciated.Thanks,inner_silence

Hello,I have an easy to fix problem but I don't seem to have the answer and need your help.I am out of the office and need to transfer all incoming calls to my cell phone. I dial into the unity from outside and press * to go into my own mailbox. The ...

Hello,I'm just wondering is it possible to change the system message "Your current options" on the IP phones like in CME?

Hi,I want to create 200 new subscribers on Unified Messaging 4.0(5) for voicemail. Could you please suggest the way of adding 200 subscribers at a time (just like BAT on CCM)?Mamy Thanks,Mady

We have a new Unity system. Before sending out a Broadcast message to the whole world, we would like to send one to a limited list so our administrators can understand how this works. We understand that the MWI will not come on and like the feature...

Unity 4.2:When I gather specific logs eg: AvCsMgr, it is only showing me the logs from todays's date. I've set the max log size to 1 gig and there is only 300M in the logs folder.Is there a way to get logs previous to the day you check?Thanks,Scott

I remember this was an issue with UCM v6.0, but I upgraded to v6.1 and I recall the issue going away. Now, I just noticed that I cannot logout of the phone from the phone itself. I need to do so only from the Admin Console. Is this a glitch, or am...