Unified Communications Infrastructure

Resolved! How can i find the Phone Device Name in CM6?

If i have the extension number of User Device profile (And the UDP name). How can i find the SEP device name of the phone the user is logged into. Easy in CM4.x by doing a Route Plan Report and entering the Extension number, but in CM6 this only prov...

UCM Dynamic call routing

Hi,Is there any solution that Gateway automatically stores information about outgoing calls. If somebody calls back, he is automatically routed to the extension that the previous call was made from. Like GSM GW http://www.2n.cz/popup/vbl.html?I have ...

Unity Connection Question

Greetings - I have just been given the responsibility of getting all of our phone system equipment up to the latest patch levels and such. I have worked a bit with Cisco Call Manager so I beleive that I have that system and the phones all running on...

CCME + AA

HelloI have a problem deploying aa service on my ccme. I can't find good instructions about installing it. my ccme is connected to PBX via fxo, and all configuration examples are with digital connection. Like this - dial-peer voice 1000 potsservice a...

IPCC Express call recording

Hi,As I know, ccx call recording is only "on-demand recording"; that is an agent or supervisor have to click "record" to start recording for a call.is there a way to make full recording (record all calls carried out) without introducing a third-party...

Resolved! Unity Account Auditing/Logging

How can I determine how and when a user account was deleted from Unity? I have looked through the logs under \CommServer\Logs\ but didn't see anything obvious there. Unity version is 4.0(5).

Cisco IPCC 7.2 with CCM 6.1 PIM not reporting the AnsweringDeviceID

Hi All,i notice a problem reporting the AnsweringDeviceID on IPCC version 7.2 only.I have all earlier versions of IPCC (5,6 and 7.xx) on all versions I did not encountered this missing information.I have crossed check IPCC version 7.1.5 with CCM 6.1 ...

Resolved! Unity License Files

Where do I find these files on the server?-J

Resolved! Inbound/Outbound Calls on MCS 5.x

I am facing problem while configuring inbound/outbound calls on MCS 5.0,more over how can we add phone extension numbers to DN's,(though I can add Label/Name).Can somebody help me on that.

Unity does not transfer calls (or only sometimes) - trying now for 2 days

Hello fellow sufferers,my Unity 5.0/CCM4.2 system drives me crazy. I want to setup a simple autoatendant that transfers calls to different extensions. I have done this in Untiy 4.0.5 a view times, but now with Unity 5 there seems to be some differenc...

unitymsgstore account lockout | any problems

Hi,Customer group policy is to lock out account after three bad login attempts.If the unity server is up and running and unitymsgstore accounts gets locked out for some reason,will there be any issues.Unity 4.2 with FO 2003ThanksMudassir

How to disable standard / default Cisco message

How is it possible to disable the standard or default Cisco system message in Cisco Unity? When someone is going to record a voicemail, you hear a default Cisco message "Please enter your message after the piep". How is it possible to disable this f...

CDR - Conference Bridge Cisco Call Manager 4.2(3)

Hello,I have a big problem identify the calls during a conference.To be more explicit when I use a third party billing system the reports dont match the conference calls ( normally they are expensive for times/destinations )and the customer needs to ...