Unified Communications Infrastructure

This seems to happen to people as there are some threads along these linesWhen I GUI into my CUE, I get a contact lost message. It attempts to reconnect with some parameters that I am supplying. These parameters are my hostname (IP address of the ser...

Failover unity scenario. If there are active calls on the primary unity, and a new call comes in and hit a locked port, server fails over to 2nd server(we have forced failover to 2nd server check box enabled)Question: will the existing active call dr...

Unity 4.x. If a port locked and does not answer, will the subsequent calls go to the next port or use the same port getting no answer? (If do not considering no answer forward)In other words, what I am trying to ask is that how does unity answer the ...

We are upgrading from CM 4.1.3 SR4 to CM 5.1.2 this weekend. We have 7 Attendant consoles that need to be upgraded as well. The attendant console configuration comes over fine in the DMA. However the installation at the desktop does not save the S...

Is it possible to sent voice messages (or one copy) to external SMTP server?Is it possible with IVR?Can Users record their own greetings?

Does Cisco Telepresence require connectivity with Cisco Call Manager? or it can work in an isolated environment.

We successfully completed the upgrade from Unity 4.2.1 to 5.0.1 with no problems. We are enabling PhoneView on all our phones and it's working great on our 7940/7960 phones, but doesn't work at all on our 7961/7970's.Unity diagnostic tracing shows t...

Due to some reasons we have to change all the subscriber(about 200) exts from 7 digits to 10 digits, meantime add the 7 digits as the alternative ext. Trying to play with the Bulk edit tool and wanted to run the buld edit once. but no matter what com...

I current have Unity ringing each subscriber's extension (which is what the users want).Is their a way to create a new CH to actually not ring the subscriber's extension, but just forward the call to the user's VM box based on the caller's input?Than...

I have attempted to combine the sample autoattendant scripts in order to provide after hours support in a CUE script. When the script is uploaded & run however, it rings three times and then plays the system error message. Has anyone had any success ...

Hi We have Cisco unity 4.0.1 system inteegrated with active directory. while importing one user to Unity from AD the First name is misspelled.We are unable to change the user details from the Unity subscribers as the name section is not getting high...

We had a problem with exchange few days ago where we had to rebuild exchange so when we did this apparently unity and exchange didnt sync correctly, anyways unity was working fine after the sync althought for some reason now if an outside pstn caller...