Unified Communications Infrastructure

I'm having an issue with Unity 4.0(3) and integration with PBXLink. When I call the Unity pilot number from a PBX phone I can see the SMDI data come through on the integration monitor GUI. I shows me only the called number and the reason of "direct"....

I’m working with Unity 4.0(3) in a mixed mode exchange environment (Ex5.5 and 2003). This site has a production Ex5.5 server and has put up a new Unity server for test. The Ex2003 subscribers work fine. With the new system, Ex5.5 subscribers can n...

UM3.15, E2KThe latest DBwalker is giving me this error for a subscriber.:1194:(error) Primary call handler does not have an extension defined. All primary call handlers (subscribers) need an extensionThe SA subscriber profile shows the ext.field bla...

I have installed unity server successfully,but when i integrate with call manger ,it always down in several secs when i start it.tell me what is wring with unity server?

Unity 3.1How do I setup a referral ext. When a caller gets into a users mailbox greeting they can press 0 and be sent to a clerk not a malbox. I think you use call handler, but am unsure what/ how to configure.

Running dbWalker version:3.0.89, UM 3.15, E2kI ran DBwalker with the option to check for stranded wav files. I got a bunch (500+) of similar type of entries:1605:(error) stranded wav file name=C:\CommServer\Stream Files\5193test ...

Is there a way to dial a non-subscriber extension while in a call hander? I have an office where phones aren't associated with specific user, and these phones don't have DID numbers associated either. For instance a hall phone might have extension ...

people who are using the ip phones can receive voice mails but cant check them through their phones or via lotus notes. in notes the messages show up but there are no buttons displayed.checking the event viewer on the unity server there are a bunch ...

Customer has Untiy 4.02 with 340 VM only license. They have 340 users defines with 340 license. They want to change the COS to a user. This new COS has NO new licensed features. It seems that the license check routine is running up against add ne...

I am running the cuica utility and I am at the step where I click on the Unity services configuration wizard and I get a SQL error. I have attached a file which has the screenshot of the error message.

I am running Unity 4.0(2). I have a single user that is having an issue with her mailbox. When you call her ext. and after Unity answers, it plays her greeting. After the greeting you get a message that this system is temporarily unavailable. I d...

I noticed that there are a bunch of directories in the Unity administrator account's temp folder (under the logon profile). Each directory is in the format of Commserver_Date_time. 20-30 MB of files per directory. Attached is the .BMP that shows w...

I have a customer who is experiencing issues with Unity hanging up during messages being left. CCM gateway to Unity, version 3.5. Seems that during the users speech the systems cuts them off.We have upgraded the Wave driver to the latest version al...

We are running an Avaya G3R V9.5 with Unity 3.1(6). I have read lots of posts on this, but still cannot get this to work on our Unity system. If I pick up a PBX call and want to transfer it to another persons voicemail greeting, the way I understand ...