Unified Communications Infrastructure

An IP phone user was registered to Unity without the extension saved in his account. On the extension number field, it's written n/a instead.This user could be found as an existing user in Unity (without the extension number); however, he could be fo...

HiWe use CCM 4.0(1)sr1a and Unity 4.0(3)sr1a.Users complain, that MWI stops working after a while for certain subscribers.In addition to that we found, that MWI doesn't get set for subscribers with unread messages after the CCM cluster is booted. We ...

HiIs there a way to make the tone that is played befor a message is taken less loud?I'm using Unity 4.0(3)sr1aThanks for your help

Looking for possible solutions:I have 2 client organizations (lets say 1000 people each) on the same premise. They use different mail systems. One client uses Exchange 2k and the other Groupwise (realizing limited unity integration with groupwise v...

Every time I try to backup Unity Exchange message store Unity server crashes. I have seperate domains, Unity 4.0(2), Backup Exec 8.6. No indications (that I can find) as to what caused the crash. Crash may happed 100 meg into backup or 2 to 3 Gig ...

if I create two devices and not configure any chain/cascade, is it chain or cascade by default? I have such a configuration now and text message notification not work: The first device is home phone and phone number is configured but disabled. The se...

Unity VM 4.0.3. What is the final verdict regarding applying Windows updates to Unity server? Is Windows Updates acceptable? Or a variation? Please advise.Thanks in advance.

After personal greeting played, caller heard " please enter your ID", instead of " you may record the message at the tone". As the result, caller can not leave message.We already disabled the "*" key in subscriber configuration, but user still is rep...

We have six Unity 4.0(3) UM with Unity networking on Windows 2k SP4, SQL 2K SP3, TSP 7.0(3b).Our security team recommends removing Sample Databases "northwind" and "pubs".If we remove the databases, will this harm the Unity Application? We have revi...

We have a Unity/Call Manager install. Several people have setup their IP phones to forward to their cell phones. We are sing the Unity Auto Attendant feature through Call Handlers. We're having a problem with Caller ID when a PSTN caller calls into t...

Is the only file format that Unity supports .wav? Is there a way to change this to .wma or .asf?Thanks

Hi.I am setting a new Unity 3.1(5) server and was planning on utilizing the 3.1(5) permission wizard....but someone from Cisco told me to use the 4.0.3 permission wizard, because the way Unity Messaging account obtains its "send-as" permissions chang...

Running Unity 4.0(3) SR1 with a dual integration platform. Avaya G3R 9.5 and Call Manager 3.3(3). The issue we are experiencing is on a single line analog phone. When the user is on the phone and another call is transfered to the same extension (via ...

Current scenario:E55/NT4/UM4x .Mail store is on the E55 server.We'll migrate E55 to Exchagne2003. Here is the plan.1. Install W2K and Exchange2003 into the E55 orgnization and move the all the mailbox over to the new exchange server.2. Use dirt to ba...

One of our customers are having problems intermitent problems with switching on/off of MWI.When someone from internal leaves a message the light goes on , but when someone from external leaves a message the light does not go on.