Unified Communications Infrastructure

Hi there I would like to make sure we are doing the right thing, we have 2 different sites (different cities), 2 gw´s each site.both sites have MTP´s configured,  and let´s call them site A and site B,  for some reason, when I run "show sccp connecti...

We are moving to a new Call Center Platform. I need to remove our entire UCCX cluster. Is there a procedure to corectly remove the cluster? System version: 10.6.1.11002-15.

Regarding: https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70379.html Basically, the next time you try to reboot after you upgrade vmtools, your UC box may not boot.  To fix it, you have to boot to CD and rebuild your 'initramfs' file....

I have a CUEAC 9.1 and CUCM 9.1.2 and if a a internal call is made to the operator and the operator tries a blind transfer to an external number the call is dropped and the original caller (internal extension) stays on hold in the operator queue. If ...

I would like to have more _collab-edge SRV Records, to make possible the first Jabber login with more than one domain:_collab-edge._tls.domain1.comSRV hostname  exp.domain.com _collab-edge._tls.domain2.comSRV hostname  exp.domain.com _collab-edge._tl...

Hi AllWe have installed a Cisco Expressway C and E that connects to our CUCM.We have enabled MRA for Jabber.For some reason Jabber can connect to presence and VM, but the phone services part is not working.We have uploaded the logs into the Cisco Col...

Good morning,  we have Cisco Unified system UC-560 and Cisco configuration assistant 3.2(2) and I was ask to setup voice prompt that when a caller called the office it gives them the following menus please dial -              1. For Attendance-      ...

I'm exploring solutions for a client that want's all services to be off-prem. I looked into Webex Calling and Broad Cloud but both have severe limitations for y requirements. Has anyone deployed CM or other Collab applications to VMware Cloud in AWS ...

HelloI hope you are wellPlease I need your advice on this notification which is displayed on the RTMT monitor of my CISCO TOIP platform ''Number of media resource list exhausted'' and I can not understand where it's coming from and if it's a hardware...

Hello everyone, I would like to set up two pickup groups that are associated between themselves and use Opickup to allow them to take each other's calls when required. This technically works. The issue I am facing is that the two teams are not close ...

Hello,     Today, if a user creates or in invited to a group chat (not to the persistant one) and the user (Windows or mobile client) logs out, the user automatically leaves the chat and cannot enter again to the group chat by himself. Is there any w...

Hi All,I have Natted IP address from 192.168.X.X to X.X.X.X . when the call is going out over SIP Trunk, outgoing call is working fine. But for the incoming call . Its giving no way audio. Please help me to confirm if there is a way to allow incoming...