Unified Communications Infrastructure

im handling a customer with a existing mediasense servers 10.5 , when i did utils dbreplication runtime im getting this below , how can i fix this?on publisher:admin:utils dbreplication runtimestateDB and Replication Services: ALL RUNNINGDB CLI Statu...

Hi there,We have been using CUAC Standard v10 since few months but still not able to get synchronize CUCM Phone Directory with the application.The local Directory still empty. I tried to change Directory sync timer for 0 to another number but once I ...

Hello, Have this question for the Cisco Cloud Webex calling feature when working with an ISR4k that is On Customer Prem, does the ISR require purchasing SIP trunk licenses for the users?  Highly appreciated.T.   

I have a fully functioning script that is currently being used.  the calls stay in a queue loop playing recorded prompts while on hold until an agent is available to take the call.  The customer is asking if while the caller is on hold in the queue l...

Hi can you please help, All my phones NOW show as an hour ahead of time. I'm running CCM4.0 Pub and Sub. Have Unity 4.0(5) in a UM enviroment. All the servers have the correct time, it's just the 7960/70 ip phones. I have tried to reset the devices b...

Hello guys,I need a help with command "voice service saf"...Or how to configure a SAF communication with with a external-client (in my case CUCM).This is my old configuration on router 3845 IOS 15.1:voice service saf profile trunk-route 1 session pro...

we have cucm 11.5we have ICT trunk to Hong Kong cucmproblem is sometimes our user get this error "not enough bandwidth" on their IP phone using VOIP to HKour location is hub_none with unlimitted is selected ?how can i know how many concurent call abl...

Hi, We have 2 physical servers in DC and DRC. Our UC servers in DC, needs to change the IP address because of network policy. Server DC -> CUCM Pub, CUCM Sub 1, CCX Primary, Unity Connection PubServer DRC -> CUCM Sub 2, CCX Secondary, Unity Connectio...

Hi there I would like to make sure we are doing the right thing, we have 2 different sites (different cities), 2 gw´s each site.both sites have MTP´s configured,  and let´s call them site A and site B,  for some reason, when I run "show sccp connecti...

We are moving to a new Call Center Platform. I need to remove our entire UCCX cluster. Is there a procedure to corectly remove the cluster? System version: 10.6.1.11002-15.

Regarding: https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70379.html Basically, the next time you try to reboot after you upgrade vmtools, your UC box may not boot.  To fix it, you have to boot to CD and rebuild your 'initramfs' file....

I have a CUEAC 9.1 and CUCM 9.1.2 and if a a internal call is made to the operator and the operator tries a blind transfer to an external number the call is dropped and the original caller (internal extension) stays on hold in the operator queue. If ...

I would like to have more _collab-edge SRV Records, to make possible the first Jabber login with more than one domain:_collab-edge._tls.domain1.comSRV hostname  exp.domain.com _collab-edge._tls.domain2.comSRV hostname  exp.domain.com _collab-edge._tl...

Hi AllWe have installed a Cisco Expressway C and E that connects to our CUCM.We have enabled MRA for Jabber.For some reason Jabber can connect to presence and VM, but the phone services part is not working.We have uploaded the logs into the Cisco Col...