Unified Communications Infrastructure

Hello, everyone! We are experiencing a peculiar issue where a single extension is unable to dial out to any 866 number - can dial out to other toll free numbers. The user receives a “call cannot be completed as dialed” message from the carrier. Here’...

We have upgraded CUCM 12.5 to 14. in 12.5 the sip trunk status was up with Calabrio QM signaling server. but after upgrade to cucm 14.0 the sip trunk status not coming up.

I need to migrate some users off an old CUC cluster. COBRAS Export is giving me this error:(error) in DownloadWAVFile on ConnectionWAVFiles:The underlying connection was closed: An unexpected error occurred on a receive.Wireshark shows CUC sending a ...

I have this number 4555,,,6668888 configured as a speed dial on an extension line "2008" in CUCM 11.x.I want the speed dial number "4555,,,6668888" to be auto dialed without any manual intervention whenever someone calls 2008.How can I achieve this?

Collect Files in RT MT and go through the correct steps hit finish and get "No services/systems logs selected for trace collection"Use same steps on other Unity and CU CM sites and it works, just one  customer site will not let me collect files in RT...

I was wondering if someone could help me with this.  I currently have our auto attendant going through UCCX which goes over to finesse.  I am looking to change that and have the auto attendant go through unity directly.  I setup the route point but w...

Hi,We are using CUCM 11.5 su2, and would like to integrate with VG400 for analog endpoint purposeAnd we found that CUCM11.5 su2, is unable to add new gateway via mgcp or sccp.Refer to CSR compatibility matrixhttps://www.cisco.com/c/dam/en/us/td/docs/...

HiCurrently, I am using the ISR4000 series as a pstn gateway.Telco provides a pstn SIP connection to this voice gatewayIf I would like to add an additional pstn sip connection through another telco (B) provider with different DDI number range, does t...

How do I set up a missed call to be automatically transferred to my personal phone?I hace set up 'Call Forward and Call Pickup Settings, End user, Destination Number and Remote Destination Profile'But when I set up, I still couldn't connect to a priv...

Does anyone know of a way to search for an alternate extension?I know you can use the user dump tool but there has to be a way to search?thanks.

Hello.Help me clean up the directory on CCXTotal Free UsedDisk/active 27093228K 14960120K 11857860K (45%)Disk/inactive 26631156K 23801020K 1455524K (6%)Disk/logging 92746972K 735464K 87224140K (100%)admin:show tech runtime disk-------------------- sh...

Ladies and Gents,I spent a couple weeks trying to get CAR services working after we upgraded from 11.5 to 12.5.  After exhausting all sources I put a TAC Case in.  This is the error I received:"10012 : Database Error . Contact System Administrator”FI...