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I have CME Router 2921 with CUE Module, i need a script similar to the below:
1. Welcome to ABCD Company for Arabic Press 1 for English press 2
2. if the User press 1 "he should hear this prompt but in arabic language"--> for sales press 1, for S...
HI
I have a 4331 GW
i use this gw connect E1 pri with MGCP
now the E1 is MULTIPLE_FRAME_ESTABLISHED
and GW connect to CUCM is OK
but i can't place a call to this E1 form CUCM display this call is reject
also can't receive call from E1 d...
We are currently running CUACA v 11.0.1 on Windows Server 2008 (32-bit) and would like to migrate to Server 2012 R2 (64-bit).
Has anyone done this migration and have any steps to follow to keep the configurations? Is there a supported migration pa...
Hi All
I have a CUCM 11.5 and Cups 11.5 and the changes made on CUCM does not replicate to the CUP, but if i restart the dir sync service on cup the changes are replicated.
On system dasboard apears "Sync Completed, but currently failed to connec...
Dear Cisco community,
we are using the Single Inbox (SIB) feature without ViewMail in order to receive voicemails as .wav emails.
Why would I configure a relay address under the User page --> Message Actions menu, if I have already configured SIB t...
Hi all,
I have an outgoing calls issue. Here we go, I have two CUCM installed (4.3 and 11.5) and a trunk working fine between them, the old one is going to be replace by the 11.5 but the infrastructure will use the same gateway with BRI interface....
I've replaced the receptionist phone and now the Attendant console is not showing the line status or incoming calls. I've updated the application user to make sure that it controls the phone. Any other places that I need to update?
I needed to reinstall a Unity Connection 8.5 server (server crash due to power failure).After the reinstallation and reconfiguration of the CUC, the same does not synchronize and / or import users from CUCM (version 8.5).The CUCM is integrated with L...
My customer is currently running CUCM 9.1 and using Expressway for Jabber MRA version 8.2.2.
We are planning to upgrade CUCM to 11.5 so understand that Expressway will need upgrading. I'm trying to find some documentation that states what Expressway...
Hello All,We have setup Whisper call feature from the script using Place Call step to make the call to agent for a short description about the call and then it will connect to the customer to the Agent. Now everything works fine, but some time the CA...
Hi All,
I ma preparing for the CCNP Voice certifications and wondered, if there is a way to obtain a demo or evaluation version of the CUCM software. I would like to build a small lab with CUCM 11 or 12 and have a good hands-on practice.
Apprecia...
Hi All,We have recently transitioned to SIP with AT&T. One issue we have ran into is that our Call Center Agents have a NON-DID extension for Agent that is masked with our 800 number. On SIP it appears AT&T is policing the numbers for Toll Free Cal...
I'm using the Cisco TSP x64 driver. It worked without any problems on Windows 8.1After upgrading my machine to Windows 10 Enterprise it doesn't work any more. It seems that the behavior for loading the configuration data changed in Win10:If I access ...
Hello Guys,
I have just upgraded jabber guest to the latest version 11.1.x . I understand that this version has the option for guest users to customize their name. During my testing, i have just checked the option of ''allowing users to customize the...
Hi All,We have a multisite architecture with centralised call processing and Unity Connection 8.x is also shared by all the sites.Only in 1 particular site, we are unable to hear the personal greeting recorded by the users, it play the system default...
