Unified Communications Infrastructure

Does Caller ID with name meet the screen pop with name display requirement?  Or does this require a database dip via caller id into a customer record?

Hi i have a cluster cucm composed with 1 pub and 3 sub i have also 2 CM group : cm group 1 contains with this order : sub1-sub2-pub cm group 2 contains with this order: sub3-sub2-pub i  noticed that there is no communication between phones registered...

Dear Support, Thanks for help. Here's my situation. I have a IP phone, registered at CUCM (version 11.0.1), ext. is 689. Its mask is 2230 3XXX. Then, it forward all to my android phone, ext. 9468 9777. When other phone, ext. is 5437 4777, calls 68...

I can see Route Groups and Locations etc.. but no SIP Trunks. I have set the maximum call capacity on the SIP Trunks.. Is there anything special that needs to happen for SIP Trunk to come across in the monitor utilization page. Thanks Ben

I want to set the  forward no answer for a DN to a PSTN number (cell phone). But if they do not answer I want to either have it go to another PSTN number pr maybe a DN that I could then  forward to a 2nd Cell number  or maybe go to Unity Connection w...

I'm trying to install the IM & Presence version 10.5.(2) and getting the following error message after the installation." A Cisco DB may have encountered a known issue - If services are not starting please run 'utils service restart Service Manager'"...

Hello, I wonder if anyone has any documentation regarding uploading a single certificate to all the subs and pub within CUCM? I only need this certificate applied to the CUCM web pages. Call Manager 10.5 Thanks in advance. Sue

My client requires an upgrade of  cucm  from  version 10.5 to version 11.5. In inactive partition he has a version 9.1 of cucm Do I clean the  inactive partition before the upgrade? which tool can I use?   Thanks

I am migrating CUCM 8.5.(1) using PCD. 11.6 All cluster servers are discovered. ESXi host defined, all ISO in the correct location. Etc During the migration step it fails with this error. Mar 28, 2017 15:36 BST INFO  Export task action ID #278 wit...

Hi Everyone I have a user who's phone when every they receive an incoming call when they are currently on the phone the call goes to VM.I thought that it was a duplicate number or the multiple call/ call waiting settings but those are all correct. If...

Hi,I have CUCM 8.6 and combination of 7900 and 3900 phones in my VOIP network, recently i have started facing issue with 3905 phones, they are resetting automatically and says Registering.I just wanted to know what logs i need to collect from RTMT to...