Unified Communications Infrastructure

I want to enable this, but I'm wondering if anyone else has done it and if they have experienced any issues.  This is non-intrusive but has anyone had any bad experiences or anything strange happen to their system as a result of checking this box?  T...

Hi Team,               I have a question, our client wants that customer hear the survey after ending the call and rating the agent between 1 - 5 scale. And also able to see the results with in the report by supervisor. How can I achieve this target ...

Hi, I have not access the Prime Collaboration for a long time and just access it. As the Console, I can login by admin; but the same of admin account cannot login on GUI. Is it expired the GUI admin account? How can I access back on GUI?

I have an issue with the Call Aware plugin for 911. 911 stops working. When you dial 911 you get reorder/busy tone. The CTI route point in registered in CUCM and is IN_SERVICE on the Informacast server. The only way to get the calls to route, is to r...

Dear All, Is it possible to migrate CUCM 7.1.5 to 11.5 with PCD. UCL-UCM-MIG-K9Top Level Sku For 9.X and Later User LicenseCON-ECMU-UCLUCMMGSWSS UPGRADES Top Level Sku For 9.X and Later User LicMIG-CUCM-USR-AMigration to UC Manager Enhanced - Less ...

When users create a chat room I get that they have the ability to delete the room.  What if an admin wants to clean up old rooms and/or innapropriate rooms?  how can rooms be deleted by someone other than the creator?

Hi Can someone help in the configuration steps for ssl vpn in dx70 using cyberoam as the firewall. Regards Shabbar

Hi Dear I want to use IM&presence in my cluster using only IM services , I want to use my CUCM license for it. I have only basic license , how can i configure IM&Presence without using my phone license (that mean i want to use jabber desktop only IM ...

We are planning for configuring Auto-attendant on CUE Module..which is inserted in Cisco 2900 series router with CME configured where our site is running with the FXO lines there are 4 FXO lines with different DID number  Can we configure AA on this...

We are using old-school Verint recording system (uses CiscoTSP.exe client on server and Application user with control of phones). We were running Callmanager version 9.1.2 with Cisco 7961 phones. We upgraded to callmanager 10.5.2 and got the recordin...

Hi all, I searched many post in our forum but not work.My customer scope: PSTN -> E1 -> 2921 VGW -> H323 -> CUCM 8.5 -> CTI Route Point -> Transfer to End Device (ringback ok). PSTN -> Sip trunk -> 3845 VGW -> H323 -> CUCM 8.5 -> CTI Route Point ->...