Unified Communications Infrastructure

Hi all, Am going to upgrade CUEAC and CER from 9.X to 10.5.please guide me the proper procedure to complete the upgradation  successfully .thank you. regards bala

Hello, Has anyone performed a successful Upgrade of Unity Connection 8.6 to version 11 using PCD ?Is Unity Connection 8.6.2ES44.22900-44 a supported version for upgrade using PCD ?I have checked PCD supported version and it states as below, does thi...

i have recently added a new IMP subscriber node to my original publisher , are these following steps correct to enable jabber on the new IMP subscriber? 1-add the new IMP in the VCS-Control under configuration>unified communication>IM and presence se...

Hi All, We have CUCM 8.6(2) integrated with Genesys as a contact center (CC) solution. The CC Business Requirement was "Agent needs to be able to control the TTY device" However, I can't see any analogue devices that are supported with CTI Manager a...

I have question regarding change in domain name for CUCM/IMP/Telepresence/CollabEdge.  I am not sure what will be impact on system and end user perspective when we change domain name. End user is using Jabber and MRA functionality. I need to have all...

Hi all I have installed a new HA CUAC and all the sync is working fine with the CUCM but I am unable to get the CTI's to register in the CUCM? Any ideas? CUAC 10.5.2.10.15 CUCM 8.5.1.12900-7

Hello, Is it possible to integrate Provisioning and Assurance using 360 Integration? The administrator should be able to access the PC Assurance & Provisioning server through the same GUI and able to browse various menu items on the application. Th...

Hello,   I've got a problem with an IM&P 10.5 cluster. There is one Pub and one Sub, in the same subcluster. Subcluster seems fine and users are balanced automatically between the nodes.   Clients use jabber for Windows with service discovery (cisco-...

Hi, I have installed Cisco jabber and tried to connect via vpn and it's not working. But it's working in same LAN. So, i thought there is a problem with firewall , but there is no blocking applied. Also I have registered CIPC via VPN and it's working...

i just shutdown and turned on my IMP to take a backup of it Files , when i turned it back on i couldnt access it's GUI on the browser i get this "connection refused" when i entereed the server cli i got these three messages for an error , i tried to ...

The concat function doesn't seem to work on UCM 9.1, anybody know a way to utilize the Informix concat function in a select on UCM? AO

Is it possible to pass to Unity or receive by Unity information determining system prompt language? I need redirect a call from UCCX to CUC and depending of chosen language in queue script I would like to have the same language system prompts in Unit...