Unified Communications Infrastructure

Dear All, I have CUC v11 and for one user only I need to customiz greeting message to only "beep tone" instead of "I'm sorry xxx is not available". How can I do that? thanks

We are going to upgrade our CUCM from the version 9.1.2 to the version 11. We bought a contract for upgrade. So I have two questions. When do we send request to  migrate licenses from the version 9.1.2 to the version 11 -  before upgrade or after upg...

Hi All, We are trying to convert the Directory Numbers from our Call Manager from 8 digits to 4 digits and since we will perform it, we will want to synchronize this change to CUC also. Upon checking the CUC, we cannot import any users from the CUCM...

We have Jabber for Android on the internal wi-fi network. everything works fine but every 30mins or so the App times out or resets.  I have attached the pic of the timeout window on the phone. Has anyone experienced this. I am running CUCM 9.1.2 IM&...

Hi All, I am getting very frustrated with the PCP, i have a bunch of users created using template, non-ldap. PCP version 11 I could like to delete a couple of users, in order to do that, ill need to cancel each of their services MANUALLY 1 by 1 befo...

On a UCM 10.5 cluster, we have replaced the expired Root CA certificate with a new one. We disabled certificate change notification on all servers in the UCM cluster and the IM&P intercluster sync agent. Then, we deleted the Root CA certificate. Afte...

Hello there,After upgrading our customer VCS Server version 8.7.3 The board status display on the "Provisioning server: Waiting for traversal server info" We get the error.5 minutes after the server is restarted starts this problem.VM was running at ...

We are getting ready to update our environment to 11.x and I need to backup my production connections 9.1 and load it on a new server in the lab so we can test the upgrade to 11.x Can someone confirm the best way to do this? Cobras export/import  or...

Hi, I have a Unity Connection 9.1 installation in collaboration with CUCM 9.1. The mailbox users are manually setup in Unity Connection withe their extension linking them to their numbers defined in CUCM. The CUCM Voicemail profile all looks OK, they...

Hi, We are trying to upgrade a 8.6 UC Cluster to a 10.5 Cluster, in a parrallel environment, with new network adressing (in same subnet). 5 CUCM 8.6.2.22900-9 1 CUPS 8.6.4.10000-28 We are using PCD 11.0.1.20000-2 The Cluster Discover is OK The Migr...

Hi there, Do you know of a way to export logs from the Troubleshoot section?  We're running v8.5.4 on a 3925 chassis with the SM-SRE-901-K9 module installed. I can read the entries but there's too many to efficiently eye-ball. Thanks! Bob

Dear All, please advise if we need to have jabber license in order to use IM&P service for users. we've UWL standard license version 11.

Hi Guys, I have tried configuring SSO login for my CUCM. I have configured the ADFS and added the claim rules. But when i try testing it i am receiving the below error, Can someone please advise on this please. Error : Attached the screenshot Possibl...