Unified Communications Infrastructure

We have a system setup whereby a user has to add a number 9 prefix in order to make external calls to the number they are dialing. Now, the problem is when users dial Emergency Services such as 999 or 101, they are still having to add the 9 prefix, m...

Hi I tried to add Backup device on CUCM/ DRS, but show to me "Update failed : Unable to access SFTP server. Please ensure the username and password are correct.", I am using WinSCP and I am sure User/Pass. correct. Thanks

Hi,     I have issue with call forwarding, I have configured the extension that, if some one not available then transfer to his mobile...when some one call from extension then it is forwarding but if some one call from mobile then it did not forward ...

Hi, We have an alarm of high utilization  MTP resources. We are monitoring continuosly the MTP resources and are not released. We have not complaints from the customer, but it seems to have a strange behaivour. Please, could you help us  with this is...

Hi,   I was wondering how could you see who had made changes in call manager(I.E name change, key change, new phone added,etc)  Any kind of history report? CUCM 8.65.   Thanks Ernie

When clicking on a hyperlink on the Device page, to modify a BLF speed dial, the window and page that opens ("Busy Lamp Field Speed Dial Configuration") becomes unresponsive, and eventually reloads, or eventually causes the original window and page t...

Hi,I have recently added two new subscribers to the CUCM cluster but they do not appear in RTMT. RTMT also shows a deleted subscriber.The new subscribers are all in use and are working ok. Any tips? Thanks. BR Henrik

I have CME 10.5 running SIP phones. I have a hung group configured as below: voice hunt-group 1 parallel list 8901,8902,8903,8904,8905 timeout 20 pilot 8930 Inbound calls from outside hit the Unity Conn voicemail system and when callers press 0, the ...

How can I assign multiple service areas to service tempates when doing batch provisioning?OrderType UserID ProductName TemplateName Processor Service Domain ServiceArea UserRole Softkey Template User Locale Softkey Template User LocaleaddServiceTempl...