Unified Communications Infrastructure

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Good afternoon, We set up two queues in CUACA. The idea is that the calls enter in the first queue, then after some waiting if not answered, it will route in the second waiting queue. Is it possible to make the caller hearing the normal ring tone w...

Zarattini by Level 1
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Hi everyone, If I go to RTMT > Trace and Log Central > Collect Files (Callmanager)   so that I can grab trace files to drag into  Translator X,  would that have any impact on regular call processing on CUCM? I need to debug a call flow down to the...