Unified Communications Infrastructure

Hi, all.I have some questions about integration CUPS I&M  with third party products.We know that CUPS I&M can be integration with MS Lync. And my question is what else third party product can be integration with CUPS I&M? especially in China. And is ...

Does anyone know of any drawback to upgrading CUCM to version 11.0 rather than 10.5(2)? I'm currently running release 8.5.

Hi,We are running CUCM 7.1.3.10000-11 for a few months now and recently we encountered problems on our subscriber server.Login to the web page https://x.x.x.x/ccmadmin cannot be displayed. Communication between publisher and subscriber is also unavai...

I setup InformaCast 8.3 Basic Paging with CallManager 9.1 using SIP 7965 phones.  The 7965s are in a Recipient Group with a DialCast number setup for that Recipient Group;When I dial the CTI Route Point I hear;Welcome to the  Singlewire Informacast S...

After updating Platform and security passwords on my UCCX Pub and Sub now on the Sub only I get this error when trying to update an application. There was an error while interacting with the Database. Tried rebooting still getting error.

Hi there,When I'm running reports on Version 8.5 {1.10}, the data returned is for 6am-6pmHow can I configure my settings to enable 24/7 data to be returned?Appreciate your assistance!thanksShelley 

Hi Team,CUCM 8.5  MCS appliance 7825currently experiencing issues logging into the call manager, we are receiving security certificate errors on all browsers attached below Trying with all browsers(IE, Chrome/Mozilla)Tomcat restarted but no work; Che...

Hello freinds, I have a question here, hoping someone can give me a help. A Cisco IP Phone is registering in the CUCM successfully, if it is in the office where deploys firewall controll, the phone can't communicate with other phones out of its netwo...

HiWe are doing a migration from one vendor to another and I have got a scenario/situation here, 1. When WAN link is working fine our incoming/outgoing calls are managed by our vendor's managed CUCM & central breakout devices. However, they cannot pro...

Hi all,I m trying to add my CUCM System version: 8 on to Prime 2.2.0.0.158 but its unsuccessful. I m able to create the v3 user credentials and its working but its not getting much data from CUCMi need to somehow connect via SSH but this PRIME only s...

That title may be worded incorrectly or be misleading so here is what is going on. There is a user who, unbeknownst to anyone, has been using her coworker's Cisco Agent login when she has been required by her director to help cover phones. Anyways, w...

I'm trying to find a phone that will support Close Caption for our employees with hearing impaired to support the ADA. I purchased 9971 thinking that would do it. we are running 8.6.2 and upgrading to 10.5 . I am not able to find any doc's on how to ...

Hi Everybody,Is it possible to integrate IVR with Business Edition 6000s? Which part number is BE6S-FXO-M2-K9 business edition. If possible, then which model and how many IVR ports are required?   Thanks,Robiul