Unified Communications Infrastructure

 Hi there,I am facing a weird issue. Call coming from PSTN is reaching CUCM where it is forwarded to CUE AA. Welcome massage is played, but on entering 3 digit extension, call is not transferred to that extension and keep playing the massages over an...

Hi everyone,anybody could recommend me a good trainig (books, web) about CUCM (callmanager, unity, presence...etc)???, i am very interested in it, i need for my actual job.thanks Anna.

I have a department on campus that currently uses a Unity Connection call handler IVR to manage calls. The department chair has been asking for call queuing for years and wants to try it. Because I suspect he will change his mind later, I want to kee...

We have Cisco Unity Connection, and are having problems with departmental(shared) mailboxes.  We have the same line on 5 phones that access the voice mail box. Multiple users can be in the mailbox at the same time listening to the same message withou...

Hello guy'sI am planning to migrate 5 nodes from CUCM 8.5 to 10.X, all my infrastructure are virtualize. now i  confuse because on this document said that can i use RU from 8.5 to 10.X http://d2zmdbbm9feqrf.cloudfront.net/2014/eur/pdf/BRKUCC-2012.pdf...

 Hi all, We're getting ready to jump into the SIP trunking wagon... I hope the ride will be as smooth as possible. Here it's, we have UC(10.5) and H323 voice GW.Call Flow is: UC ----> VOICE-GW ---> PSTNExtension from remote to remote or/and remote to...

Hello,I installed CUEAC 8.6.2.20 successfully. However, after logging in, I can only see the Engineering and Help Menus. Also, the Cisco Unified Attendant Server status is Stopped - Service is running\Server is stopped.Any clues about what might be w...

Hi EveryoneI'm trying to do an import from our old Unity 8.0 server to our new 10.5.1 server and I'm getting a message when I try to import a user. I've attached a screen shot of the error and if anyone has seen this your help would be greatly apprec...