Unified Communications Infrastructure

All,We are using UCM 8.03 (Call Manager, not express) and I have a question about single number reach configurations.  I have users that really like the single number reach feature but are advising me that they are not able to answer a call before th...

While deleting 1 extension through GUI I'm getting the error: Invalid ITS command option. Please help me to resolve this. CME version is 7.X 

I have a new install of AC standard 10.5. When the operator gets a call and click "transfer" it doesn't automatically put the caller on hold like it used to when they were using CUCM 7.1.3 built-in attendant console. Is it possible to put the caller ...

Hi Everyone, Our company has the phone system outsourced and they are claiming that the below can only be fixed by adding each countries extension individually to the system and i just cant comprehend that. I know very little about the system but if ...

Hi Guys,I'm very new in dealing with cisco and especially voice, callmanager & presence! Situation:I installed a CUCM 10.0 as publisher and upgraded it to 10.5.So I want to install a CUP 10.0 and upgrade it within the installation progress. Well, I u...

I just upgraded from 8.6.2 to 10.5.2 both CUCM and Unity Connection.I have run the Device Assignment Tool. We have all our phones associated to users, except for non-user devices like lobby phones, conference phones and ATA’s. But I have a problem.Mo...

HelloWe are planning for an upgrade of our CUCM cluster from ver 8.0(3) to 10.5(2)SU2.Before doing the version upgrade we are planning to do the phone firmware upgrade.Below are the current details of the FW on our system7936-2----------cmterm_7936.3...

End customer CUCM 9.1.2.11900-12. A subscriber is generating cert expiration alerts for a CAPF-alphanumeric.pem file.I checked the target subscriber CAPF.pem and associated CM-trust and CAPF-alphanumeric pem files and they have a different serial num...

I have a customer who wants to get rid of his CUMA server, but he's not really sure what, if anything, that it's doing right now.  My problem is that I'm having trouble accessing the server to gather any of this information for him.I'm able to get to...

Hello,Can I custom User ID and PIN in logon of the Extension Mobility, Exemplo: UserID changed to User and PIN changed to Password. Regards,

Hi GuysI’ve got a customer who has a business model that includes 4 separate companies. They are the IT provider for the other 3. So they want to use the BE6K in a multi-tenant fashion specifically for Jabber. They want to configure 4 separate domain...

Dear all,I'm writing voicexml application on Cisco voice gateway but always get error with 'foreach' loop. Ignore unknown element <foreach>I think that 'foreach' is not working so I tried to debug with simple code as below and still got the same erro...