Unified Communications Infrastructure

I started a new position where the site has 2 clusters within the bldg. One is on UCM 8.6.2 for admin users and another on 9.0.1 for contact center agents (multiple contact centers will be stood up, 1st one last week). When an agent is logged into CC...

Hi Team, just now i upgraded my cucm from 10.0 to 10.5 . But i don't know what went wrong during the installation it is asking for recovery disk.. I tried to find the recovery disk in cisco site, but i was not able to find. Can some one please help m...

Hello,Process name ccm is peacking 91% of CPU utilization in one of Subscribers.On cluster there are 1 Pub, 2 Subs, and 2 TFTP.CCM service was already restart, and Subs reload, but problem remain.We have checked and removed association with phones no...

Hi,I have searched and tried out all sorts of different settings for enabling/changing the way CUCiLync searches the Active Directory (AD) for contact phone numbers.But no matter what setting I use in the HKEY_CURRENT_USER\Software\Cisco Systems, inc...

We are trying to find a detailed report of 'Calls In Progress' / active calls in CUCM 10.5.In RTMT I can view Call Activity (under CallProcess) which shows the 'number' of 'Calls In Progress' from each node in the cluster.Is there anyway to actually ...

Hi,it is possible to forward an emergency call from CallManager to the Ekahau vision server and using the WiFi batches to inform employee in case of emergency?Regards.Volker

Hello,We are planning for Cisco IP-Telephony system in our company.We already have existing Cisco Blade server- B200-M3 in our organization.Can we use be6k-st-bdl-k9= (25 users license) if we install CUCM on our cisco blade server, rather than buying...

In the cucm 9.1 appears a warning that says "The system is operating with an insufficient number of licenses. If additional licenses to cover the shortage are not configured in your enterprise license manager within XX days, you will no longer be abl...

we are thinking of going with cisco ucs express for branch offices. right now we run 2 esxi servers in the remote office with smal shared san storage. what do I need for ucs express to match the same? the current servers have 32-48gb ram and sahred s...

We have a setup where there is a central site with CUCM 8.5 IPT cluster and and a remote site with 2X 3945E voice gateways and IP Phones.At the remote site the customer wants to have a hotline IVR where he expects 50 concurrent calls at one time, so ...

Hello There,we have tried to connect the Cisco jabber android client (ver 10.5.2) with call manager 8.5 but getting error (cannot connect to phone services server check your network settings )​If there is any comparability with jabber 10.5.2 with cuc...