Unified Communications Infrastructure

Hi,We have been running TMS 14.6.1 for some time and have noticed that only in the past week there has been a reported Activity Status failure. Investigating the failure shows that the Activity Log states the following:25/03/2015 4:05:00 AMEvent exec...

Hi, Can Voicemail Messages be sync'd between Distributed Messaging Services?  I.e if i have 2 main sites and i deploy distributed messaging architecture are voicemails sync'd between them?  Is this possible for each to act as a backup for the other s...

My customer is planning to implement Microcall's call accounting solution for their Cisco UC implementation. They have a 3 node UC-on-UCS cluster based on the C210-M2 TRC with all UC apps (CUCM v8.6.2, CUC v8.6.2, UCCX v8.5.1) virtualized. According ...

Hi, I have a CP-8831-K9 IP telefone,And I want to use it in Latin America, but I saw in the specification that there is another version for LA: CP-8831-LA-K9. My Question is, if the difference between the different versions (LA, EU, US) are in the su...

Screen recording has suddendly stops working for all agents where as audio recording is working properly . I am using AQM  version 8.5.2.200.I have also verified the check in AQM -->Recording--> Quality Manager-->Workflow  and in ringing events --> A...

Hello Support Community,I have configured the Persistent Chat on the IM&P Server (10.5.2, "Publisher" and Subscriber), jabber-config and we can see the Persistent Chat tab in Jabber (Windows, 10.6.0).The problem that we are facing is that it is not p...

Hi, Does anyone know how to configure new AgentInfo Gadget in MS 10.5 SU1.Release notes state to configure in Finesse but thats all...Customer Has Finesse 10.5 with PCCE Any info on this would be greatly appreciated   

Hello everyone,Today I was in the Cisco Unified Real Time Monitoring Tool, and I started getting alerts about a critical service down. The alert keeps going back and forth for the Pub and the Sub. The services that are down are:-Cisco XCP Directory S...

Ok I have a silly question:  Is the a way in finesse to do a blind transfer?

I have spent 2 hours on the phone with a cisco engineer and 2 hours with Comcast.  Neither will accept responsibility for the issue.  I can confirm that a test phone hooked up straight to comcast trunk shows proper caller ID.  Anyone have this issue ...

Hello Cisco Community Support I kindly ask you help or advice regarding the issue of some devices that I achieved to put in managed state, however, the CPC don’t show the performance graphs , show the error “Performance polling is not supported for t...