Unified Communications Infrastructure

Prime Collaboration Assurance & Analytics - CDR Report shows no entries

Dear community,I have stumbled across a strange behavior with Prime Collaboration 10.5.1 (and also with 10.6 after upgrading to it). When I want to have a look at the CDR report (Report -> Assurance Reports -> Interactive Reports -> CDR) without filt...

Resolved! ELM to PLM upgrade

Planning on upgrading CUCM, CUCX & CIMP v. 9.1.2 to 10.5.2. I've read through Cisco docs and am upgrade seems pretty straight forward except for the ELM to PLM upgrade. I was under the assumption that both CUCM and CUCX would go to grace period mode ...

Resolved! Which Webex Product Cisco TAC uses for support

Hello Community, I am interested on suggesting to my company Webex as a solution for Webcast and Remote Access and troubleshooting (similar to TAC).Which Webex Product (is it Webex Support Center?) provide remote-access to IT guy (let say me) to assi...

Resolved! ATM for Unity on 10.5

I am trying to setup ATM for Unity on 10.5http://www.ciscounitytools.com/Applications/CxN/ATM/Help/ConnectionAudiotextManager.htmI cannot find the "Database Proxy: Service Shutdown Timer" in Unity. Any ideas on where to look? The service is activated...

How to Upgrade IP Phone firmware from 6.0 to 9.4(latest)?

Dear All,Our customer are moving from CUCM 6.0(1) to CUCM 10.5 as new install on new machine.Our concern is on Existing IP Phone that have to register with new CUCM 10.5. Is there any step on how I can upgrade IP Phone firmware from 6.0 to 9.4(latest...

Resolved! Unity Connection LDAP changes

Hi Unity version 10, users LDAP synced.Users telephone field in LDAP is e164 format.we exported the users using bat tool , changed the telephone from e164 to 8 digit extension , then used the same csv file to import those users from LDAP. We now have...

IM & Presence Open/Dynamic Federation

I currently have clients on Lync who utilize Open/Dynamic federation extensively. They honestly don't know how many organizations they're users are federated with (although they could check, let's be honest). Reading the documentation, I can't see ...

Cisco Emergency Responder , EMCC and PSAP call back

Does someone knows how CER deal with EMCC and PSAP callback in a multicluster CER-CUCM enviroment.Example: EMCC roaming phone make a 911 call and is redirected to his "home" CER by its "visiting" CER. Home CER send the call to the PSTN. When PSAP ca...

cme files and proper placement in the flash: directory

hello all , quick question . 2911 setting up the call manager express .my problem is i dont see anyone copying the files over with a flash card reader . can this be done ? unzip the files and copy it over to the flash directory with a flash card r...

Resolved! Directory Expressway vs Lync Expressway Servers

Hello, We are integrating Lync 2013 with Expressway for one of our customers. I have checked the "Cisco-Expressway-Microsoft-Lync-Deployment-Guide-X8-2" guide and found out that you can deploy it either with Lync Expressway or with Directory expressw...

Resolved! CUC DRS

Hi Support CommunityI have been reviewing backups taken from CUC ( 4 clusters ) and I have read the Cisco docs but im still a little unclear on what the correct backup configuration is. Correct me if im wrong but backups on CUCM are configured on the...

PCD - DNS really needed?

In Prime Collaboration Deployment, install guide, says PCD requires that you use a DNS server. However in the Release Notes it states: "If you require DNS on a PCD system, be sure to administer the DNS during PCD install". If there is no DNS for the...

UCCX 9 - the Application Management can not play wav files

Hi, I discovered a problem from the Application Management can not play wav files. I do not understand the reason (see image attached)please, help me.

Resolved! Adding Language in CUE, License Fee / Key Needed?

Hi there, I have the CUE 8.6 parts below which is for English language only initially. ISM-SRE-300-K9Internal Services Module (ISM) with Services Ready EngineN/A21 daysNo11,180.001,180.0001,180.00SCUE-ISM-8.6-K9Cisco Unity Express Release 8.6N/A21 d...

Resolved! CUAC Enterprise Edition v.9 upgrade to v.10

Hi,I need to upgrade the UC applications of my customer to 10.x.In detail it is necessary upgrade Call Manager 9 to Call Manager 10.5(2). Also I think I have to upgrade CUAC Enterprise Edition V.9 because I verified that the CUAC Enterprise Edition V...

Unified Communications Infrastructure

Forum Posts

Prime Collaboration Assurance & Analytics - CDR Report shows no entries

Resolved! ELM to PLM upgrade

Resolved! Which Webex Product Cisco TAC uses for support

Resolved! ATM for Unity on 10.5

How to Upgrade IP Phone firmware from 6.0 to 9.4(latest)?

Resolved! Unity Connection LDAP changes

IM & Presence Open/Dynamic Federation

Cisco Emergency Responder , EMCC and PSAP call back

cme files and proper placement in the flash: directory

Resolved! Directory Expressway vs Lync Expressway Servers

Resolved! CUC DRS

PCD - DNS really needed?

UCCX 9 - the Application Management can not play wav files

Resolved! Adding Language in CUE, License Fee / Key Needed?

Resolved! CUAC Enterprise Edition v.9 upgrade to v.10

enabling SNMP v2c between GLPI and cisco collaboration devices

CER PHONES

MediaSense - All Recording Has Stopped

fxolspower_denial C2900/VIC2-4FXO exchanged by C8200L-1N-4T/NIM-4FXO

Cisco Call Center Hardware & Software Upgradation & Migration

Latest Firmware for VG310

Phone supercopy fails with Unmapped Exception

CUCM pre upgrade COP file issue CUCM 15 SU1 failing

Cisco CUBE with dial-peer ponting to SVR record

Unable to use the copy command on VG 400