Unified Communications Infrastructure

We are running Unity Connection 7.1.5.  Pub and Sub.  On the Subscriber I go to Roles > System Administrator and I see myself in the list as well as all my co workers. But when i go to the Pub, i don't see anyone in the list.  It's as if the System A...

I want to build up a PLM to manage all global CMs clusters UCL license. I have a few questions about that:1. Only CM 9 / 10 can use the PLM? If my global CMs clusters that have some CMs clusters is 9 & some CMs clusters is 10, that can link to the sa...

Hi,I have the two IM& Presence servers. The Presence 1 can backup is success and the backup of Presence 2 is fail.Actually, I downloaded the ip-sec cert. from Presence 1, which upload to the Presence 2 as the ip-sec trust.After that, I click the back...

Hello Experts, I am configuring IM&P 10.5 and I need to enable essential services in IM&P Serviceability --> Tools --> Control Center - Feature Services but Cisco Sync Agent is missing. Is there something I need to do to get this activated? I don't s...

Anyone knows of a Cisco partner or Cisco AS that offers CUBE training?thanks

Hi all -- I'm getting ready to migrate users off of an old Unity 5 environment to Unity Connection 8.5.  Before I can do that, though, I need to find out how the retention policy was configured in Unity 5 and I can't find anything in documentation ab...

Hello, I have 2 CUCM servers in a cluster and 1 Attendant console server.  If my CUCM publisher goes down, I can no longer log into the Attendant console client.  I get a CT error popup.  I see the CTI route point re-register to my CUCM subscriber bu...

We have an application where our Law Enforcement staff would like to record some calls.We were hoping for a 7965 soft key that users could press - record the call- complete the call- and have the recording delivered to Unity mailbox.   

hi, I've deployed a CUCM 9.1.2SU1 and a VCS Control / Expressway x.8.The Szenario is the following: EX60/90 (TC6.3.2) --> SIP --> CUCM --> SIP TLS --> VCSc --> Assent --> VCSe --> H.323/SIP/SIP TLS --> The World :-)I initiate a Video call via the EX6...

Hello Experts ;                     I have one query i.e we are doing upgrade from CM 8.5.1 to CM 10.5 also migrated from MCS to VM . My question is that,what is the best way to do this migration either manually or  Automated ( through PCD . )Note : ...