Unified Communications Infrastructure

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Hello, We are upgrading our UCCX to version 10.0(1).  For now, we are keeping our Cisco Agent Desktop application installed instead of having the Cisco Finesse Desktop.  After the upgrade takes place, will the clients experience anything with the Cis...

In the troubleshooting guide for CUAC Advanced 10.5, under the 'Enabling Direct Transfers' section, the reference to Registry Settings appear to be old keys from previous versions. What is the correct way to setup a 10.5 client to perform direct tran...

Is there a way to make some directory numbers inaccessible from the IVR? I have a situation where some customers know the directory number of our customer service agents. So they call them directly, instead of through the IVR where they will be place...

Hi All ,We are implementing jabber in our setup and we have installed android jabber and integrated with LDAP. But LDAP search is not working for any user.CUCM : 10.5IM&P : 10.5Jabber android : 9.6(1) Jabber file configuration:   <BDILDAPServerType>A...