Hello,Can you configure the quotas on Unity Connection 8.6 to send an email to the users who are reaching the set limit. Unity is integrated with exchange 2007. Thanks
Hello, i'm looking for a way to export all our call handler error greeting "after greeting" actions. the Call Handler Data Dump tool doesn't seem to include this column in its export. is there a SQL query I could run that would report this for me? ...
Hi,Can someone help me?I have a Cucilync 9.2.5 client running on my desktop but I can't see the history of calls and also i can't acces to my voice mail by clicking the message icon on my cucilync Client.Can sommeone help me?think,
Hi, One of our customer wants to migrate their 300 essential license to CUWL standard license. But I can't find any option for that. Can anybody advice me how to do it? Thanks Asif
Hi EveryoneI wanted to know can someone point me in the direction of a document that can show me how to setup TTS function for Unity Connection 10.X, my manager came to me and wanted to know can we have this setup because several of the lawyers in ou...
Hello Friends, I am skeptical about the outcomes of doing a JUMP from CUCM versions 7.1.5 on an MCS server to 9.1 on a virtualized platform. I have a pub and 2 subs and I understand how to go about it. My question is, do I need to purchase Licenses ...
Hello,One of our customers has a CUBAC. When one of the operators drag and drop a call to his phone, the phone is automatically answers by speaker with 0 delay. I changed the autoanswer time to 10 in CUCM but the phone still auto answering the call a...
The last time we did a CUCM upgrade (8.5 --> 8.6), the biggest thing that didn't go well was in regards to firmware. The vast majority of our phones (7962s, 7965s) stopped working properly. They handled calls fine, but the Corporate Directory and o...
Hi EveryoneI've been tasked with removing all of our older CUCM 4.2 boxes off the network and have them connect across the WAN back to our data center.I have a couple questions about a few things before I start testing, I've been reading articles and...
Hi, I have some questions regarding an upgrade that I'll be doing for a customer. The customer will be upgrading their full UC Suite from 8.6 to 10.5. The customer has CUCM, CUPS, Unity Connection and CUAC Standard. I'm planning on upgrading CUAC fir...
Hi All My backups on UCCX are failing.The service Cisco LDAP Monitor service is in shutdown mode.Does anyone know if this service should be running.I did not know it needed to be running. thanks in advance output for log where backup is failing =...
I have a customer with a CUEAC 9.x installation and they are able to park calls and transfer calls mostly without issue, however, when the operator parks calls, and the call is not picked up, the call is not reverting to the operator. The call stays...
