Hi everyone,I'm in the process of putting together a lab configuration and I need to know what is included in the following top level SKU:CM9.0-K9-LABI'm looking for a list of the components (i.e. CUCM, UnityConnect, etc...) as well as the number of ...
I have a client that upgraded from 7.5 to IPCC 8.0.3 and CAD 8.0.1 has resulted in loss of skillset stats being presented to IPPA agent phone display. They are receiving enterprise, but no skill set data. Regular CAD users work fine.Snippets:2011-02-...
Hi to all; I have found one solution for it that is cisco media sense which is expensive solution for our company because its just for few phones. Can you suggest me third party solution with cost effective. Thanks
Hi We tried to deploy one 9971 handset in current CUCM 7.1.5.10000-12 and CUPS 7.0.6.10000-17 for Click to Call but it did not work and we got error - Cannot connect to the phone system on MOC.We have went through all configuration wise in CUCM and ...
After adding device pack 8.62.24123-1 to my all of my call manager servers and rebooting them this past weekend. It has been brought to my attention that none of my UCCX agents can transfer calls, or use the conference feature on there phones. I did ...
Would there be any problems in having a CUP server (IM & Presence) behind a NAT? A quick google indicates that XMPP isn't like SIP and is NAT friendly, but I wasn't sure if there are any gotchas. (The CUP server and it's CUCM partner are on the same ...
HiI have a customer that's is trialling this client with a view to rolling out 200 console clients.They've come across the following issues that I'm hoping someone can help with:- DND when turned on displays correctly on the IP phone, but does not lo...
Hello All, I have cisco MCS7835i3 with CUCM7.1 and two 72gb hard disks. Recently i am facing a issue LED's on hard drives are not blinking and CUCM gui is not accessible and all phone register to that cucm are down. Please help me in solving what sho...
We recently performed an upgrade from 8.03 to 8.6.2. Soon after, we ran into an issue where one of our sites was receiving inbound calls from the PSTN, but got a fast busy on all outbound PSTN calls. We performed a 'debug isdn q931' on the gateway an...
Hi All UC Experts,I just deployed the Expressway VPN-less Jabber solution on my Cisco UC environment. I am thinking the Managing Certificate Revocation Lists (CRLs). Actually, I have not the much more experience about the CRL deployment.The Cisco Gui...
Our UC design is multi-site distributed call processing model with several UC luster spread in different countries. Each of those clusters serves several neighbooring countries which are connected to the PSTN through their local gateway. Each cluster...
We have a Cisco Unity 4.1 phone system which is tied to an Exchange 2003 server for Voicemail > email notifications. We are getting rid of the Exchange 2003 server so I need to be able to forward voice mails to an external SMTP server. Please help me...
Hello,Hoping that someone can help with this.We have a UCCE 8.5 environment where agents are using IPPA.We are seeing that when a call arrives (and is auto answered) the screen stays on the IP Telephony screen.I would like so arrange it so that the I...
Hi EveryoneI wanted to know can anyone tell me what is the difference between ELM which is used in CUCM 9 and PLM which is used in CUCM 10. Is it just a name change and they are the same or is there really a big difference between them. Thanks in ad...
