Unified Communications Infrastructure

I have a user who would like to silently monitor calls in progress for both quality and training.  Is this just a function of call center?  Can it be done any other way?  I know CUCM 9.1 integrates some call center functions, is it possible there?Cur...

UCCX 8.0.2Suddenly we only have three report types.Application Performance AnalysisDetailed Call by Call CCDRTraffic AnalysisYesterday, the numbers of reports possible were in the twenties.All services are "In Service"No configuration changes have be...

Hi,I am new to this community so please let me know if I am missing anything.We are having an issue where whenever we have a delegate added to a users mailbox that user no longer has gets there voice mails in Exchange.  Voice mail still works for the...

I have a couple of users running IP Communicator 8.6 that are setup with Extension Mobility and it is not working. When you select the service, it displays,  "Extension Mobility" at the top of the screen but you never see the fields to provide login ...

Hi,I have a callmanager lab running 8.6.2.22900-9 I have 2 physical IP phones connected, registered and are happy. I also have one CIPC which is also happily connecting to callmanager.On the physical phones (7970 and 7911) on pressing the directories...

                   Hi All,We are planning to  upgrade the our cucm 8.0.3 to 9.1.xCan anyone  tell us the steps for the upgradation. We are using the extension mobility. Prior to upgrade we already upgraded the router IOS to c2900-universalk9-mz.SPA.1...

Greeting I saw in all forum and Cisco documntation when they try to trubleshoot Cisco jabber they have to change vlaue and configure this file jabber-config.xmlBut i don't have any idea about this file "jabber-config.xml"> How i can configure it > wh...

Hello Guyswhat is the procedure to change password for the IOS Admin in CUCM 8.6?TIACristian

Hi all,I generate the certificate per usb token, but this certificate is to expire in two weeks.question :do I need to use the usb token for generate the certaficats or not.Thanks for your helps.Best regardsHafid

Greetings,               We have implemented the GFI fax maker solution using  brooktrout SR140-L driver which should send and receive faxes through a Cisco voice gateway 2901 router using T38 fax protocol, my environment has a SIP Trunk connection w...

Hi Current running production CUCM is 8.6(2a), if i want to upgrade to V9. Do i need to purchase any upgrade license or just upgrade and rehost the license to V9?

Hi,I need to update the en-GB Locale installed on a Unity Connection 9.1(2)SU1 server.I tried installing the new release from the OS Admin web page (after stopping the Mixer and Conversation Manager services) and it failed as it said that the en-GB w...

Hello all,I have installed Cisco Prime Collaboration 9.5  Evaluation version.  ( license managment screen capture attached) I also uploaded the license file based on PAK and MAC address via cisco licensing web site.  Currently the system still shows ...

We are seeing this error mainly when calling 800 numbers from our remote locations. The call is going through though. Any thoughts?Thanks