Unified Communications Infrastructure

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Hello Guys,I have that scenario that customer has two seperate data centers located in two different location and need to deploy unity connection redundancy within each data center and between data centers.Let's say that users in DC1 are utilizing CU...

asherif82 by Beginner
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RMCM > Contact Services Queues Automatic Work is EnabledWrapup Time is Enabled for 45sRMCM > ResourcesAutomatic Available  is EnabledShouldn’t the Agent go to Ready state after the 45 second Work Wrap?  They are not. Instead they are Not Ready and ha...

Jason Aarons by Frequent Contributor
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  • 3 replies
  • 0 Helpful votes