Unified Communications Infrastructure

One of my co-worker disabled the admin account in the CIMC. The new account he made was read-only. How can I reset the UCS-E to factory to re-enable the admin account or what other options might i have to correct the issue.

Hello,We are going to migrate the CUCM 8.X to 10, just wondering does the CUWL Standard reinstatement license also include Unity connection user license?Thanks,

Dear All, Please can anyone suggest or recommend a CDR reporting softwarefor a small environment (less then 100 endpoints) running CUCM 7.X.Many thanks in advance.Regards,Zahid

Does anyone know if it possible to have multiple OS users into the CUCM and CUC?

How to set to '' Inactive '' the default status of a new Call Routing Rule in CUC 8.6+ !? When creating a new Dial/Forward Routing Rule, I want the status to be set by Default to '' Inactive ''...  The default choice is Active. Thanks, 

Flow:We use 2 Applications for our call flow in UCCX 9.0 setup.Customer calls to Contact Center and it reaches to Main Application for IVR treatment.Call Transfer to agent after complete the IVR treatment.Agents do the blind transfer to another appli...

My customer is using Unity Connection 8.6.2.  They allow zero outs to an operator during voiemail messages.  The operator now receives that caller-id of the original caller, they would like the number of the voicemail called sent to them.  Is that po...

Is Esnatceh still required to support synchronization of voice mails (delete, read, etc) between for example Gmail and Unity Conn? I've read in the latest design guide that voice mail notifications are now supported with HTML (Intelligent).  What doe...